Overview
Work History
Education
Skills
Timeline
Generic

Kaelyn Graham

Battle Creek,MI

Overview

3
3
years of professional experience

Work History

Leasing Manager

Morgan Properties
09.2024 - Current
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in positive relationships.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.

Property Manager

Edward Rose and Sons
10.2023 - 08.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

Assistant Property Manager

Edward Rose and Sons
01.2022 - 10.2023
  • Training program for future property managers.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Kept accurate records of all resident and tenant correspondence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.

Education

High School Diploma -

Chugiak High School
Chugiak, AK
03-2022

Skills

  • Resident relations
  • Clerical skills
  • Maintaining closing ratios
  • Property management
  • Fair housing laws
  • Event planning
  • Marketing expertise

Timeline

Leasing Manager

Morgan Properties
09.2024 - Current

Property Manager

Edward Rose and Sons
10.2023 - 08.2024

Assistant Property Manager

Edward Rose and Sons
01.2022 - 10.2023

High School Diploma -

Chugiak High School

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Kaelyn Graham