Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Additional Information
Timeline
BusinessAnalyst
Kaelyn (Kae) Hess

Kaelyn (Kae) Hess

Arvada,CO

Summary

Highly adaptable professional with a proven track record at a diverse range of employment locations. Skilled in Microsoft Office and CPR certified, I excel in creating nurturing environments and streamlining processes. Demonstrated success in roles requiring excellent communication and critical thinking, with a commitment to high-quality service and continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Private Piano Instructor

Mannhardt Music Studios
02.2022 - 06.2024
  • Utilized various teaching methods to accommodate diverse learning styles, ensuring every student could grasp musical concepts effectively.
  • Established clear expectations for practice time outside of lessons, resulting in accelerated progress and stronger technical skills among students.
  • Increased student retention rate by establishing a positive and nurturing learning environment, fostering strong relationships with students and their families.
  • Prepared students for successful recitals, auditions, and competitions through comprehensive practice sessions focused on technique, expression, and stage presence.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Taught a diverse population of students, from as young as four years old through older adult beginners in their sixties.
  • Organized piano recitals for students to showcase their learned performance pieces to a large audience of friends and family.

Disability Services Program Assistant

John Wood Community College
04.2021 - 06.2024
  • Coordinated and attended meetings between students, faculty, and staff, as well as between different schools and campuses
  • Coordinated ASL interpreter schedules
  • Sourced and purchased provisions from department budget for traveling ASL interpreters
  • Initiated and collaborated on designing and printing the first ever department informational brochures
  • Overhauled department’s paper and electronic record-keeping systems, files, spreadsheets, and online database
  • Led campus-wide presentations to high school students and gave presentations in classrooms and at events regarding disability services information
  • Set up and hosted outreach booths at college functions
  • Provided in-class note taking services to students
  • Administered, proctored, read aloud, and scribed student’s exams and quizzes
  • Was responsible for timely submission of all contracted employees’ invoices
  • ******Provided any necessary assistance to aid the coordinator of Disability Services that his disability made difficult
  • Created and updated records and files to maintain document compliance.
  • Prepared clearly written and formatted documents and reports.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Conducted research to assist with routine tasks and special projects.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
  • Developed training materials for staff members, increasing overall competency levels within the organization.
  • Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.

Baker

Sunrise Bakery & Cafe
01.2022 - 04.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Cleaned and maintained kitchen equipment and oven.
  • Trained new employees on bakery methods and procedures.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • *****Utilized careful attention to recipes and managed allergy concerns
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

Associate

HyVee Grocery Store
01.2021 - 01.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Greeted guests entering and exiting store to foster customer satisfaction.

Caregiver Assistant

Quincy Senior & Family Resource Center
01.2017 - 01.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Cared for residents with pets by walking, grooming, and feeding animals
  • Took meal orders, served, waited tables and assisted residents with any additional mealtime needs in the cafeteria
  • Janitorial work, including sweeping, mopping, vacuuming, carpet shampooing, garbage disposal, and hygiene maintenance in residents' homes, restrooms, kitchen, dining areas, public
  • areas, and office spaces
  • Hosted and collaborated to provide recreational activities for residents, such as community games, movie nights, special event parties, and hors d'oeuvre bars.
  • Performed piano for residents’ enjoyment.

Education

Some College Credit -

John Wood Community College

Some College Credit -

Hannibal LaGrange University

High School Diploma -

Home-school And HSLDA Online Academy
05.2020

Skills

  • Excellent communication skills
  • CPR certified
  • Diligent, thorough worker
  • Quick critical thinking and creative problem-solving
  • Experienced with providing care to persons with high needs including infants, children, seniors, and persons with disabilities
  • Extremely patient and treats everyone with kindness and empathy
  • Proficient in Microsoft Office tools (Word, Excell, PowerPoint) as well as Google collaborative systems (Docs, Sheets)
  • Strong moral compass and committed to pursuing upstanding character

Certification

  • Certified CPR administrator

Volunteering

Closed-caption writer and editor for YouTuber Cherie Yang — ongoing partnership
SuperKids Volunteer — x
Nursing home visits — Nursing home choir performances; grocery runs; communion delivery and administration on behalf of residents’ church

Additional Information

Children’s book author and illustrator — ongoing project
Fiction novel author — ongoing project
Independent songwriter, composer, lyricist, musician, and producer — various ongoing projects

Freelance photography

Freelance childcare

Freelance commission artist and graphic designer

Timeline

Private Piano Instructor

Mannhardt Music Studios
02.2022 - 06.2024

Baker

Sunrise Bakery & Cafe
01.2022 - 04.2022

Disability Services Program Assistant

John Wood Community College
04.2021 - 06.2024

Associate

HyVee Grocery Store
01.2021 - 01.2022

Caregiver Assistant

Quincy Senior & Family Resource Center
01.2017 - 01.2018

Some College Credit -

John Wood Community College

Some College Credit -

Hannibal LaGrange University

High School Diploma -

Home-school And HSLDA Online Academy

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Kaelyn (Kae) Hess