Kaelyn Morrison
Winchester,VA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Healing Hands Integrated Wellness And Primary Care
09.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Receptionist
NV Hair Concepts & Design Studio
08.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Server
Brewbaker's Restaurant
12.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Restaurant Hostess
Brewbaker's Restaurant
12.2015 - 07.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Shift Leader
Chick-fil-A
08.2018 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Lifeguard
Super Splasher Aquatics
05.2018 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Educated patrons on safety protocols and enforced safety rules.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
High School Diploma -
James Wood High School
Winchester, VA06.2019
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Mail handling
- Document Management
- Calendar Management
- Scheduling appointments
- Confidential information management
- Policy Enforcement
- Fee Collection
- Customer Service
- Phone and Email Etiquette
- Administration and Operations
- Customer Service Management
- Decision-Making
Certification
- First Aid/CPR Certified
Timeline
Receptionist Administrator
Healing Hands Integrated Wellness And Primary Care
09.2022 - Current
Receptionist
NV Hair Concepts & Design Studio
08.2021 - 09.2022
Server
Brewbaker's Restaurant
12.2019 - 07.2021
Shift Leader
Chick-fil-A
08.2018 - 04.2021
Lifeguard
Super Splasher Aquatics
05.2018 - 08.2019
Restaurant Hostess
Brewbaker's Restaurant
12.2015 - 07.2021
High School Diploma -
James Wood High School
- First Aid/CPR Certified
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