Kaelyn Sattie
Chesapeake,VA
Summary
I consider myself to be a versatile customer service industry worker, familiar with busy work operations and high standards. Able to juggle individual customers, larger parties, and station work with ease. Pursuing a new, part-time position with a company that genuinely cares about its employees.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Mount Pleasant Farms
08.2019 - Current
- I currently work at Mount Pleasant Farms, as a year-round employee. At the farm we work with customers regularly, assisting them in food education, proper picking techniques, and general checkout/payment procedures. I have worked my way up to being able to completely run and manage the store by myself when needed. Some of the daily activities include:
- Helping with front-of-store responsibilities, such as opening, customer service, ordering goods, and sanitization procedures.
- Helping to train new employees and show them the essentials of working at a farm and storefront.
- Preparing and planning for seasonal events and you-pick produce.
- Booking birthday parties and field trips to the farm.
- Planning schedule for crop rotation, plantings, and harvest.
- Cleaning stalls, pens, and equipment to maintain the health and prosperity of the animals and the farm.
- Tending to crops, which included fruit trees, vegetable plants, and assorted seasonal fruits.
Cleaning Professional
John Irwin's Professional Cleaning
11.2015 - Current
- I clean 7 of the Long and Fosters in the area intermittently while my boss goes out of town. I began working here as an assistant cleaner and have worked my way up to be able to run and supervise an assistant by myself. This is only a twice-yearly occurrence (if absolutely necessary). My duties while working here include, but are not limited to:
- Dusting tables, taking out the trash, cleaning bathrooms and kitchens, sweeping, mopping, and vacuuming floors.
- Restocking items that are low.
- Reorganizing conference rooms to be prepared for new clients.
- Instructing staff on proper techniques for washing, waxing, cleaning, vacuuming, and other tasks.
Server
Black Pelican Seafood Restaurant
03.2019 - 08.2019
- During my time at Black Pelican, I became more familiar with seafood and a semi-formal work environment. While working there, we were held to a high standard of satisfaction and with that, I feel as if I was able to truly identify and help customers' needs. While there I also did the following:
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods.
- Checked identification to enforce age regulations for alcoholic beverages.
Server
Tupelo Honey Cafe
03.2018 - 03.2019
- At Tupelo Honey Cafe, we provided a warm and comforting environment for our guests to have a semiformal dining experience. I had comprehensive knowledge of their menu items and was able to describe them in detail to the guests. I was able to open and close the restaurant, as well as, but not limited to:
- Maintained a clean dining room, lobby, and service areas at all times.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the P.O.S.
- Served beverages, bread and butter, and replenished items as necessary.
- Took drink and food orders, ran food, and serviced our tables throughout their meal.
- Bussed, cleared, cleaned, and set tables quietly and efficiently.
- Resolved any guest complaints quickly and effectively.
Server
Chicho's Pizzeria
02.2017 - 01.2018
- At Chicho's I became very familiar with the fast-paced serving life. During the year that I was employed there, I was able to have comprehensive knowledge of the food menu and specialty drink menu. While also completing other tasks that include:
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Took drink orders and served tables
- We bussed our own tables and set up and broke down the restaurant daily. which includes setting up tables, refilling caddies and napkins, sweeping, moping cleaning bathrooms, taking out the trash, filling ice, and organizing the server station.
- Folded napkins throughout the day to maintain an adequate supply.
- Maintained clean dining room, lobby, and service areas at all times.
- Assertively upsold alcoholic beverages and appetizers.
Education
High School Diploma - undefined
First Colonial High School
Virginia Beach, VA01.2016
Skills
Customer service oriented
Certification
200 hr. certified Yoga Instructor
Timeline
Manager
Mount Pleasant Farms
08.2019 - Current
Server
Black Pelican Seafood Restaurant
03.2019 - 08.2019
Server
Tupelo Honey Cafe
03.2018 - 03.2019
Server
Chicho's Pizzeria
02.2017 - 01.2018
Cleaning Professional
John Irwin's Professional Cleaning
11.2015 - Current
High School Diploma - undefined
First Colonial High School