Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaelyn Shanklin

King George,VA

Summary

Dynamic and nurturing professional with extensive experience in child and customer care roles, notably as a Private Nanny with Care.com. Excelled in creating positive environments, fostering emotional growth, and managing schedules efficiently. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Demonstrating a blend of hard and soft skills to achieve high satisfaction among clients and employers. Areas of expertise include cash handling and problem solving.

Overview

5
5
years of professional experience

Work History

Private Nanny

Care.com
05.2023 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Built positive and nurturing environments to support child social and emotional growth.

Teacher's Assistant

Kids Cottage LLC
02.2022 - 05.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported classroom activities, tutoring, and reviewing work.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Completed daily reports on attendance and disciplinary performance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Crew Member

Dunkin' Donuts
03.2021 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.

Cashier

Khols
11.2020 - 02.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Restaurant Hostess

Tims 2 Fairview
05.2019 - 08.2019
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

High School Diploma -

King George High School
King George, VA
05-2022

Skills

  • Schedule Management
  • Positive Reinforcement
  • Customer Service
  • Customer Assistance
  • Patience and Empathy
  • Time management skills
  • Critical Thinking
  • Teamwork and Collaboration
  • Problem-Solving
  • Self-discipline
  • Interactive communication skills

Timeline

Private Nanny

Care.com
05.2023 - Current

Teacher's Assistant

Kids Cottage LLC
02.2022 - 05.2023

Crew Member

Dunkin' Donuts
03.2021 - 05.2021

Cashier

Khols
11.2020 - 02.2021

Restaurant Hostess

Tims 2 Fairview
05.2019 - 08.2019

High School Diploma -

King George High School

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Kaelyn Shanklin