- Knitting and Crocheting
- Exploring diverse creative mediums, including fiber arts, curio collections, clothing design, and home decor design
Kaelyn Sherwood
Floyd,VA
Summary
Results-oriented case management and a seasoned real estate professional with a proven track record of effective client advocacy and support. Motivated to transition into the role of a 911 dispatcher. Skilled in conducting comprehensive assessments and developing customized action plans to fulfill client requirements. Demonstrates expertise in collaborating with multidisciplinary teams and adapting to dynamic circumstances to achieve optimal client outcomes.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
United Country Blue Ridge Land & Auction
06.2015 - Current
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Cultivating a robust and trustworthy client relationship involves prioritizing their interests, demonstrating a profound comprehension of their needs and desires, and engaging in active listening.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Fostered strong relationships with local businesses and service providers, enhancing overall client experience.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Developed new business and managed new and existing clients.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Case Manager
RESCU Foundation
01.2010 - 05.2025
- Mentored individuals through navigating the medical billing system.
- Advocated for clients who were medically incapacitated or emotionally distressed to manage their medical expenses.
- Presided over the aid panel meeting, which determines the amount of financial assistance will be disbursed.
- Managed over 100 client open cases.
- Handled filing and data management tasks.
- Developed comprehensive and detailed reports presented to the board monthly.
- Implemented a new nonprofit database platform that significantly improved efficiency.
- Established policies and procedures.
- Conducted regular audits to identify potential errors.
- Designated the Case Management position.
- Performed thorough assessments to identify client needs and develop customized action plans.
- Protected clients’ rights and ensured access to appropriate resources and support systems.
- Maintained accurate and current documentation of client interactions, progress, and outcomes.
- Organized regular meetings with clients to review objectives, address obstacles, and monitor progress.
- Coordinated referrals to community agencies for additional support services as necessary.
- Assisted clients in navigating intricate healthcare systems and accessing medical care.
- Monitored program effectiveness through data collection, analysis, and reporting of my creations.
- Ensured compliance with agency policies, procedures, regulations, and ethical standards.
- Provided ongoing training and supervision to junior case managers.
- Demonstrated cultural sensitivity when working with diverse populations.
- Without formal training for my position, I have consistently sought education through research, sought guidance from experts, and gained practical experience to enhance my skills and knowledge.
Business Owner
Mariposa Blue World Gypsy Market
01.2004 - 11.2012
- Establishing collaborative partnerships and fostering trust with overseas manufacturers.
- Collaborated with manufacturers to refine designs and enhance quality standards.
- Implemented robust quality control measures.
- Engaged in extensive overseas travel to establish business relationships.
- Trained sales associates to enhance their performance.
- Recruiting and Training High-Quality Sales Associates
- Acquired store fronts to expand our retail presence.
- Executed merchandising strategies to effectively promote our products.
- Coordinated shipments with customers’ brokers to ensure timely delivery.
- Developed captivating clothing designs that resonated with our target customer base.
- Cultivated exceptional sales skills that have been instrumental in my career progression.
- Acquired and managed essential equipment, including vehicles, store fronts and merchandising equipment.
- Maintained a well-organized storage facility for efficient inventory management.
- Developed a comprehensive skill set that has enabled me to excel in various roles.
- Acquiring knowledge of foreign business practices to foster respect and achieve success.
Education
No Degree - Liberal Arts And Sciences
Grand Rapids Community College
Grand Rapids, MISkills
- Client relationship management
- Streamlining chaotic processes
- Self-directed education
- Developing effective and efficient systems and procedures
- Engaged listening skills
- Compassionate communication
Interests
Timeline
Real Estate Agent
United Country Blue Ridge Land & Auction
06.2015 - Current
Case Manager
RESCU Foundation
01.2010 - 05.2025
Business Owner
Mariposa Blue World Gypsy Market
01.2004 - 11.2012
No Degree - Liberal Arts And Sciences
Grand Rapids Community College