Hi, I’m
Kaelyn Smith
Kansas City,Kansas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
years of professional experience
1
Certificate
Work History
RunnersWorld Tulsa
Sales Associate/ Customer Service
Job overview
- Managed enrollment for training programs/races
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed 100% of returns, exchanges and refunds in accordance with store policy.
- Informed customers of promotions to increase sales productivity and volume.
- Shoe fittings
- Helped customers pick out gear
- Answer any other given information about gear, races, training programs, run groups, etc.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Genesis Health Clubs
Front Desk Associate
Job overview
- Ensured front desk is clean, maintained and organized at all times
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded quickly and appropriately to emergency situations
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Created quality beverages for customers following recipes and presentation standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Family Tree Nursery
Greenhouse Associate
Job overview
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Unloaded plants and nursery items from delivery trucks.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Assisted customers with finding requested plants and flowers.
- Created custom arrangements for customers.
KC Wellness Club
Club Ambassador
11.2022 - 05.2023
Job overview
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected payments, processed transactions and updated relevant records.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took appointment bookings over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
Olathe Public Schools
Substitute Teacher, K-12
02.2022 - 05.2023
Job overview
- Monitored student behavior and administered discipline as needed.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enforced school and class rules to maintain order in classroom.
- Developed creative instructional strategies to keep students engaged and motivated.
NAIA National Headquarters
Eligibility Center-International Department
05.2023 - Current
Job overview
- Multi-tasked to keep all assigned accounts running effectively and efficiently.
- Maintained student satisfaction with forward-thinking strategies focused on addressing students needs and resolving concerns.
- Answered constant flow of student emails with minimal wait times.
- Provided information regarding change in status of profiles efficiently to students and coaches
- Handled phone calls with efficiency and care
Education
University of Saint MaryLeavenworth
Bachelor of Science from Health And Exercise Science
05.2022
University Overview
- Relevant Coursework: Kinesiology, Fitness Testing & Prescription, Motor Skills & Development, Special Topics in Exercise Science, Anatomy & Physiology, Sports Physiology
Skills
- Computer Literacy: Word, Excel, Powerpoint, as well as Podcasts
- Email Etiquette
- POS System Operations
- Money Handling
- Customer Service & Communication Skills
- Merchandising Proficiency
- Stockroom Organizing
- Facility Tours
- Corrective Actions
- Hardware Inventories
- Item Fittings
- Task Orientated
Certification
- NASM CPT - Certified Personal Trainer
- AED/CPR Certified
- Certified Emergency Substitute
Timeline
Eligibility Center-International Department
NAIA National Headquarters
05.2023 - Current
Club Ambassador
KC Wellness Club
11.2022 - 05.2023
Substitute Teacher, K-12
Olathe Public Schools
02.2022 - 05.2023
Sales Associate/ Customer Service
RunnersWorld Tulsa
Front Desk Associate
Genesis Health Clubs
Greenhouse Associate
Family Tree Nursery
University of Saint Mary
Bachelor of Science from Health And Exercise Science
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