Kaelyn Williams
Houston,USA
Summary
Dynamic and results-driven professional with extensive experience in client service and hospitality, notably at Gaylord Texan Resort. Proven expertise in upselling and critical thinking, consistently enhancing guest experiences. Adept at utilizing POS systems and fostering strong interpersonal communication, ensuring operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Pollo Bravo
Pearland, TX
04.2025 - Current
- Provided excellent customer service in a fast-paced environment.
- Managed food and beverage orders efficiently for diverse clientele.
- Maintained cleanliness and organization of dining and service areas.
- Processed payments using point-of-sale systems accurately.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Haywire
Houston, TX
06.2024 - 01.2025
- Deliver quality service to guests through menu knowledge, genuine engagement, and upselling from experience.
- Clean and polish the respective corners, and the restaurant as a whole.
- Communicate with peers and kitchen staff to ensure accuracy.
- Celebrate and acknowledge special occasions for guests.
- Utilize the Toast system to take orders and fulfill payments.
- Give guests tours of the restaurant, and answer questions about events and buyouts.
- Market the restaurant through complimentary giveaways to local businesses.
Server
Maggiano's Little Italy
Houston, TX
10.2021 - 09.2024
- Warmly greet guests, and offer assistance while creating a memorable dining experience.
- Compliment guests during any special occasions.
- Use the Aloha POS system to take orders and fulfill payments.
- Keep the shift running smoothly by paying attention to detail, engaging in teamwork, and communicating with the environment.
- Make sure the restaurant is visually up to par, clean, and inviting.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Recommended menu items based on customer preferences and dietary needs.
Client Service Representative
Divine Caregivers, LLC
Sugar Land, TX
02.2022 - 12.2022
- Delivered top-notch administrative support to the office staff, promoting excellence in office operations.
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Handled client correspondence and traced records to foster office efficiency.
- Executed a record filing system to improve document organization and management.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted clients with care plans and service inquiries.
Vendor Services Associate
Symphony chips
Houston, TX
03.2021 - 09.2022
- Completed general administrative tasks by proofreading documents, transcribing handwritten information, and operating calculators to verify financial records.
- Maintained monthly, weekly, and daily reports of transactions.
- Worked with sales to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email, and text message to generate leads and close sales.
- Conducted research, gathered information from multiple sources, and presented results.
- Prepared a variety of different written communications, reports, and documents.
- Carried out day-to-day duties accurately and efficiently.
Guest Service Representative
Gaylord Texan Resort and Convention Center
Grapevine, TX
11.2019 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- I took reservations over the phone and through email, recording guest information in the computer system and verifying details.
- Educated guests on hotel security features, and instructed them on important information regarding safety processes and procedures.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
Barista and Cashier
Starbucks at Great Wolf Lodge
Grapevine, TX
09.2018 - 11.2019
- Kindly greeted guests, prepared food and drink materials, and provided assistance to hotel guests.
- Monitored supply levels and maintained customer areas to meet typical demands.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Collected and authorized payments from guests.
- Operated the cash register.
Photographer/Sales Associate
Cherry Hill Programs
Grapevine, TX
10.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Used the POS system to process sales, returns, online orders, and gift card activations.
- Used consultative sales techniques to understand customer needs, and recommend relevant products and services.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
- Photographed high-quality images for various print and digital products.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Explained price and package details to customers.
Education
Marketing
Texas Southern University
Houston, TX04.2019
Skills
- Critical thinking
- Administrative support
- Interpersonal communication
- Business administration
- Creative problem solving
- POS
- Inbound and outbound calling
- Report preparation
- Order fulfillment
- Proofreading
- Professional telephone demeanor
- Upselling
- Sales expertise
- Excellent communication
- Currency processing expertise
- Expertise in digital photography techniques
Certification
- Food Handler Certification
- TABC Certification
- Driver's License
- CompTIA IT Fundamentals (ITF+)
Timeline
Server/Bartender
Pollo Bravo
04.2025 - Current
Server
Haywire
06.2024 - 01.2025
Client Service Representative
Divine Caregivers, LLC
02.2022 - 12.2022
Server
Maggiano's Little Italy
10.2021 - 09.2024
Vendor Services Associate
Symphony chips
03.2021 - 09.2022
Guest Service Representative
Gaylord Texan Resort and Convention Center
11.2019 - 03.2021
Barista and Cashier
Starbucks at Great Wolf Lodge
09.2018 - 11.2019
Photographer/Sales Associate
Cherry Hill Programs
10.2017 - 01.2018
Marketing
Texas Southern University
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