Kaelyn DeKalb

● Answered calls in high volume to assist customers or company employees with questions and order placing

● Answered emails to update company employees about factory delays, moved shipping dates, new orders, and more

● Resolved complaints about lead times, quality, warranty claims, returns, and mistakes on orders

● Input new orders from customers and company employees

● Inspected quality of furniture before shipment

● Quickly but efficiently located issues in powder coat finish, fabric color, frame build, and cushions

● Confirmed that the finished product is correct to customer specifications

· Programmed shows combining outside digital media, music, background content, and the Planetarium programming

· Handled scheduling and ticketing for events

· Handled cash, check, and card payments

· Coordinated hands-on learning events for all ages

· Quickly and professionally answered phone calls and emails

· Worked with all ages to present information in an easy to digest way

● Cash, check, and card handling experience

● Attention to detail throughout interactions with customers

● Completed sales in-person, processing upwards of 100 transactions per day

● Directed customers to the correct aisle for their needs

● Ensured customers enrolled in loyalty programs

• Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.