Overview
Work History
Education
Skills
Timeline
Generic

KAELYNN CACACTIN

Overview

9
9
years of professional experience

Work History

Front Office Receptionist

Ala Moana Dental Care
Honolulu, HI
09.2024 - Current
  • Managed front desk operations and administrative tasks, greeting patients, verifying insurance and benefits through the portal or by phone, and handling all incoming and outgoing mail, packages, and deliveries
  • Handled multi-line phone systems, responding to inquiries, and relaying messages efficiently
  • Scheduled and coordinated appointments for patients using Dentrix software, and audited patient charts
  • Collaborated with team members to ensure smooth office operations and exceptional customer service
  • Developed relationships with patients, and provided personalized assistance to meet their needs
  • Contributed to team effort by accomplishing related tasks as needed

Operations Associate

Christian Dior - Wynn
Las Vegas, NV
04.2024 - 08.2024
  • Managed daily operations and logistics for a high-end retail store, ensuring optimal inventory levels and customer satisfaction
  • Performed data analysis to track monthly cycle performance and generate reports for all departments
  • Coordinated with management and sales associates on consolidation items and merchandise shipments
  • Utilizing multiple software applications to maintain an efficient work process, inventory control, and reconciliation

PT Operations Specialist

Apple - Fashion Show Mall
Las Vegas, NV
11.2023 - 08.2024
  • Managed daily operations, inventory processes, and excellent customer service to Apple clients in a fast-paced environment
  • Coordinated cross-departmental teams to enhance process flow and communication with the Backstage Team around Apple Vision Pro packaging and demo setup
  • Analyzed performance metrics to identify areas for improvement and drive operational success utilizing multiple software applications
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization

PT Operations Specialist

Apple - Washington Square
Tigard, OR
07.2022 - 09.2023
  • Wellness Champion for Washington Square and responsible for facilitating downloads for 'Wellness Wednesdays' for team members to ensure they are up to date with the people website and aware of the support tools that Apple offers
  • Volunteer Events Champion responsible for creating local community events for non-profit organizations within and succeeding at my goal of three events per quarter
  • Managed daily operations, inventory processes and accuracy, cycle reconciliation, store-to-store transfers, and customer pick-ups
  • Provide an excellent customer service experience to Apple customers with personalized solutions, and connect them with the business team
  • Responsible for providing additional support to Genius Bar admins with scheduling appointments in-store or via phone
  • Monitored performance metrics for QTD and WTD, and provided daily store results to help motivate and drive results with our store

Patient Access Specialist

Kaiser Permanente TRC
Hillsboro, OR
10.2021 - 10.2022
  • Transition from temporary to permanent, full-time employee
  • Work-from-home call center specialist who managed over 75 incoming calls from patients
  • Coordinated scheduling for patient appointments, and addressing inquiries for the Mental Health & Addiction Medicine and Primary Care Department
  • Maintained patient confidentiality and adhered to HIPAA regulations while handling sensitive information
  • Responsible for utilizing multiple software programs and Epic MyChart to assist patients effectively and efficiently

Patient Access Specialist - Temp Position

Aston Carter Temp Agency
Hillsboro, OR
06.2021 - 10.2021
  • Work-from-home call center specialist who managed over 75 incoming calls from Kaiser Permanente patients.
  • Coordinated scheduling for patient appointments, and addressing inquiries for the Mental Health & Addiction and Primary Care Department
  • Maintained confidentiality and adhered to HIPAA regulations while handling sensitive information
  • Responsible for utilizing multiple software programs and Epic MyChart to assist patients effectively and efficiently

Smile Guide Associate

Smile Direct Club
Portland, OR
01.2018 - 05.2021
  • Named Top Performing Employee by enhancing customer experience and driving company results in KPIs
  • I traveled to other company locations within the U.S. to provide onboarding and training for new team members
  • Experience in team collaboration, working with cross-functional teams from the entire company organization to provide daily location KPIs to help improve service delivery and customer satisfaction
  • Responsible for handling customer inquiries, recommendations based on their needs, and troubleshooting issues effectively

Shift Lead

Road Runner Sports
Portland, OR
03.2016 - 01.2018
  • Employee of the Year Award for achieving the highest KPIs within our store
  • Promoted to Shift Lead after three months of being hired
  • Led store team associates in a fast-paced environment, ensuring high levels of customer satisfaction, and operational efficiency
  • Managed inventory levels and conducted regular stock checks to ensure product availability
  • Collaborated with multiple vendors to create community events to enhance the brand reputation and business

Education

Associate of Science -

Portland Community College
Portland, Oregon

Diploma of General Academics -

Kapolei High School
Kapolei, Hawaii

Skills

  • 15 years Customer Service experience
  • 3 years Call Center experience
  • 5 years Lead position experience
  • 2 years Volunteer Events Champion
  • Training & Development experience
  • Critical Thinking & Problem-Solving skills
  • Communication skills
  • Multitasking & Organization skills

Timeline

Front Office Receptionist

Ala Moana Dental Care
09.2024 - Current

Operations Associate

Christian Dior - Wynn
04.2024 - 08.2024

PT Operations Specialist

Apple - Fashion Show Mall
11.2023 - 08.2024

PT Operations Specialist

Apple - Washington Square
07.2022 - 09.2023

Patient Access Specialist

Kaiser Permanente TRC
10.2021 - 10.2022

Patient Access Specialist - Temp Position

Aston Carter Temp Agency
06.2021 - 10.2021

Smile Guide Associate

Smile Direct Club
01.2018 - 05.2021

Shift Lead

Road Runner Sports
03.2016 - 01.2018

Associate of Science -

Portland Community College

Diploma of General Academics -

Kapolei High School

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KAELYNN CACACTIN