Kaelynn Cundiff
Albion,MI
Summary
Dynamic team leader with extensive experience at Taco Bell, excelling in employee training and performance monitoring. Proven ability to enhance team accuracy through cross-training and product demonstrations. Skilled in processing payments and fostering group dynamics, driving goals while maintaining high standards of customer service.
Overview
7
7
years of professional experience
Work History
Team Trainer
Taco Bell
04.2021 - Current
- Delivered feedback to management regarding employee performance and training needs.
- Taught new team members correct procedures for all areas of deployment.
- Trained other employees in customer service, food safety, and performance requirements.
- Kept up with each experience with employees.
- Maintained current knowledge of all team position requirements.
- Cross-trained existing employees to maximize team accuracy and performance.
- Demonstrated new products, procedures and techniques to employees.
- Documented training and progress to enable tracking history and maintain accurate records.
Sales Associate
Clothes Mentor
11.2020 - 04.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build trust and loyalty.
- Accurately processed POS transactions.
- Helped customers locate merchandise.
- Answered any questions about pricing and buying process.
- Used organization skills to keep track of inventory.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Experience with both opening and closing the store.
- Wrapped, boxed, weighed, and sealed packages to be sent to customers.
Cashier
Walmart
10.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies.
- Organized items to be returned to their original location.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Shift Leader
Starbucks
02.2019 - 09.2019
- Maintained clean and well-organized production areas.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly.
- Complete daily deployment charts.
- Resolved customer complaints and issues and offered thoughtful solutions.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep store running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Rotated staff locations to ensure breaks were complete in a timely manner.
- Monitored food inventory and supplies to prevent waste.
Education
High School Diploma -
Lakeland High School
Lagrange, INSkills
- Performance monitoring
- Employee monitoring
- New employee training
- Cross-training skills
- Product demonstrations
- Course development
- Group dynamics
- Team development strategies
- Processing payments
- Team leadership and supervision
- Training documentation
- Corporate goals and targets
Timeline
Team Trainer
Taco Bell
04.2021 - Current
Sales Associate
Clothes Mentor
11.2020 - 04.2021
Cashier
Walmart
10.2019 - 01.2020
Shift Leader
Starbucks
02.2019 - 09.2019
High School Diploma -
Lakeland High School