Kaelynn Kresowaty
Akron
Summary
Results-driven Digital Operations & Solutions Manager with expertise in managing client relationships and enhancing user experiences. Proven ability to lead cross-functional teams and develop innovative solutions aligned with business objectives.
Overview
5
5
years of professional experience
Work History
Digital Operations & Solutions Manager
Dencar Technology
04.2024 - Current
- Collaborated with cross-functional teams to identify and address client needs.
- Developed and maintained solution roadmaps aligned with business objectives.
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Assisted in creating training materials for internal staff on new solutions.
- Lead the design, development, and ongoing management of the company website, while also creating fully customized websites for individual clients, tailored to their branding, functionality needs, and user experience preferences.
- Position calls for a self-directed learner capable of quickly mastering and retaining processes, systems, and workflows.
Fast Food Worker
Crazy Chicken
05.2021 - 08.2021
- Operated point-of-sale systems to process customer orders efficiently.
- Prepared and assembled menu items according to company standards.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health regulations.
- Assisted in training new team members on food preparation and service protocols.
- Responded promptly to customer inquiries, enhancing overall satisfaction levels.
- Monitored inventory levels and communicated needs to management for timely restocking.
Education
Bachelor of Science - Biology
Kent State University
Kent, Ohio, OH05-2029
Skills
- Business analysis
- Software development lifecycle
- Product management
- Requirements gathering
- Solution design
- Cross-functional team leadership
- Innovation management
- Teamwork
Languages
Spanish
Professional Working
Timeline
Digital Operations & Solutions Manager
Dencar Technology
04.2024 - Current
Fast Food Worker
Crazy Chicken
05.2021 - 08.2021
Bachelor of Science - Biology
Kent State University