Kaelynn Polen
Louisa,VA
Summary
Service Associate with proven expertise at Kohls Department Store, excelling in customer support and complaint handling. Recognized for maintaining high customer satisfaction standards and efficiently processing POS transactions. Strong multitasking abilities and excellent communication skills contributed to a positive shopping experience, consistently meeting and exceeding service targets.
Overview
1
1
year of professional experience
Work History
Service Associate
Kohls Department Store #1408
09.2024 - Current
- POS transactions
- Facilitate returns and exchanges as well as assisting with online orders.
- Closing tasks, including the breakdown and counting of tills.
- Freight merchandising and sales floor.
- Handled and dealt with 3rd party vendor regarding returns. (Amazon)
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
Education
Penn Foster Home School Curriculum
Home -Louisa, VASkills
- Customer support
- Complaint handling
- Quality assurance
- Sales experience
- POS experience
- Payment processing
- Returns and refunds
- Multitasking and organization
- Excellent communication
- Computer skills
Languages
English
Full Professional
Timeline
Service Associate
Kohls Department Store #1408
09.2024 - Current
Penn Foster Home School Curriculum
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