Kaelynn Sloan
Troy
Summary
Motivated Logistics Coordinator with over 3 years of experience in both logistics and customer service settings. Specializing in shipment verification, track and trace, and issue resolution for high-volume automotive transport, and international express shipments. Skilled in managing escalations, supporting key accounts, and collaborating across internal teams to ensure smooth shipment execution from pickup to delivery. My goal is to deliver efficient, detail-oriented support in fast-paced, deadline-driven environments.
Overview
5
5
years of professional experience
Work History
Logistics Operations Coordinator – Cox Automotive
DHL Supply Chain
02.2025 - Current
- Investigate shipment cancellations from carriers for various reasons such as fees owed, inoperability, and unit not located by contacting auctions, dealerships, and repo lots to confirm vehicle true status and readiness for transport.
- Manage the Verify escalation box and escalate unresolved transport issues to ensure timely responses and workflow continuity.
- Track shipment verification status using internal tools and Excel to support dispatch operations.
- Pulling and analyze Score reports; assist in identifying trends and flagging operational delays.
- Maintain and update a live Excel workbook with VIN assignments and evenly distributing workload among team members.
- Utilize advance Excel functions such as VLOOKUP, macros, pivot tables and color coding for efficient data handling.
- Collaborate with a small team in a high-volume, environment focused on accuracy and accountability.
Lead Qualification Representative
DHL Express
10.2024 - 02.2025
- Qualified and assessed potential shipping clients through outbound and inbound calls, gathering key logistics data including shipment volume, service requirements, and revenue potential.
- Promoted DHL logistics solutions to match customer needs, contributing to customer retention and service expansion.
- Maintained accurate logistics and client data in CRM systems, demonstrating attention to detail and proficiency in Microsoft Office tools.
- Utilized strong communication and analytical skills to identify logistics needs and ensure a high level of customer satisfaction.
Key Account Executive
DHL Express
01.2024 - 10.2024
- Managed end-to-end shipment processes for Key Account customers, including booking, tracking, and proactive issue resolution to ensure high service levels and on-time deliveries.
- Acted as primary liaison between clients and DHL operations teams to communicate critical logistics updates and coordinate expedited recovery shipments when necessary.
- Collaborated with Sales and senior management to develop customized logistics solutions and presented data-driven strategies to improve operational efficiency and customer satisfaction.
- Supported global and regional logistics KPIs by analyzing root causes of service failures, optimizing reporting practices, and driving initiatives to enhance customer retention.
Backline Advisor
DHL Express
01.2022 - 01.2024
- Coordinated inbound and outbound communications with customers and DHL network partners to resolve escalated logistics issues and ensure timely service recovery within SLA guidelines.
- Maintained a 2-hour response time for urgent cases in MCT, prioritizing customer satisfaction and operational efficiency through proactive follow-up and conflict resolution.
Frontline
DHL Express
10.2021 - 01.2022
- Coordinated shipment logistics by managing orders, monitoring delivery and pickup statuses, resolving shipment errors, and providing accurate information on transit times, Customs, and documentation.
- Handled high-volume inbound calls to support customers, convert service inquiries into sales leads, and promote DHL Express services and digital self-service tools for streamlined logistics support.
Customer Service Advisor
McKesson
10.2020 - 10.2021
- Delivered high-quality customer support by managing high-volume inbound calls from customers and pharmacies, resolving complex issues related to benefits, payments, and PBM contracts with accuracy and efficiency; consistently maintained HIPAA compliance and professional communication under pressure.
- Collaborated cross-functionally with internal departments and pharmacy partners to research billing discrepancies, troubleshoot adjudication issues, and ensure timely resolution of reimbursement inquiries—demonstrating strong multitasking and time management.
Education
High School Diploma -
Page High School
Page05-2010
Skills
- Time Management
- Team collaboration
- 85 WPM
- Problem-solving
- Highly Dependable
- Strategic thinking
- Shipment tracking
- Excel functions
References
References available upon request.
Timeline
Logistics Operations Coordinator – Cox Automotive
DHL Supply Chain
02.2025 - Current
Lead Qualification Representative
DHL Express
10.2024 - 02.2025
Key Account Executive
DHL Express
01.2024 - 10.2024
Backline Advisor
DHL Express
01.2022 - 01.2024
Frontline
DHL Express
10.2021 - 01.2022
Customer Service Advisor
McKesson
10.2020 - 10.2021
High School Diploma -
Page High School
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