Kaelynn Talbot
Puyallup
Summary
Adept at spreadsheet tracking and fostering customer relationships, I enhanced guest satisfaction at Mama Stortinis through meticulous attention to detail and superior service. My proficiency in correspondence drafting and a collaborative spirit supported team efficiency and upheld confidentiality, positioning me as a key asset in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
NorthWest Fitness Zone
Buckley
08.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained a clean and organized reception area to uphold company image.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Explained policies and procedures to visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Restaurant Hostess
Mama Stortinis
Puyallup
06.2024 - 06.2025
- Took beverage orders and served drinks during peak meal times.
- Greeted customers and escorted them to their tables.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Answered phones promptly to record and confirm reservations.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Informed kitchen staff of any special orders or dietary restrictions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided menus and answered questions about menu items and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned patrons to suitable tables according to server rotation.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06-2025
Skills
- Spreadsheet tracking
- Appointment confirmation
- Correspondence drafting
- Mail distribution
- Mail coordination
- Correspondence typing
- Complex Problem-solving
- Email and telephone decorum
- Customer assistance and interaction
- Listening skills
- Verbal and written communication
- Confidentiality handling
- Team collaboration
- Attention to detail
Affiliations
- High School Dance Team - served as captain and earned a few awards within this
- MaST Center Volunteer for a little while
Accomplishments
- Athlete of the Year Nominee x2
- Athlete of the Week (Week 26 WIAA in 2024)
Timeline
Front Desk Receptionist
NorthWest Fitness Zone
08.2024 - Current
Restaurant Hostess
Mama Stortinis
06.2024 - 06.2025
High School Diploma -
Puyallup High School
Similar Profiles
Alexis ChoiniereAlexis Choiniere
Desk Associate at The Fitness ZoneDesk Associate at The Fitness Zone
Yolisa PamlaYolisa Pamla
Sales Consultant and Sales Manager at Zone FitnessSales Consultant and Sales Manager at Zone Fitness
Marquis WilliamsMarquis Williams
Personal Trainer at Zone Health & FitnessPersonal Trainer at Zone Health & Fitness