Kaelynn Thomas
Aztec,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aaron's Sales And Lease
01.2020 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Housekeeping Attendant
Home2 Suites By Hilton
08.2019 - 01.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Laundry Attendant
TownePlace Suites By Marriott
08.2018 - 01.2019
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2023
High School Diploma -
Aztec High School
Aztec, NM05.2018
Skills
- Cultural Sensitivity
- Professional Telephone Demeanor
- Strong Analytical and Problem-Solving Skills
- Conflict Resolution
- Filing
- Team Development
- Customer Service
- Critical Thinking
- Time Management
Timeline
Customer Service Representative
Aaron's Sales And Lease
01.2020 - 03.2020
Housekeeping Attendant
Home2 Suites By Hilton
08.2019 - 01.2020
Laundry Attendant
TownePlace Suites By Marriott
08.2018 - 01.2019
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Aztec High School
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