KAELYNNE MILLER
Kalamazoo,MI
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating all customer needs, addressing complaints and resolving issues in a timely manner while maintaining focus and a positive attitude in what can be stressful situations in high-volume environments.
Overview
11
11
years of professional experience
Work History
Bartender
The Greyson
01.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Fords Garage
06.2017 - 10.2022
- Take accurate orders from patrons for food or beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
Waitress/Hostess
Applebees
09.2012 - 06.2017
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
Wesco inc
06.2014 - 01.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Ensure all pumps have not been tampered with and in working order
- Identify any hazards and how to cleanup and store them.
Education
with Diploma -
Plainwell High School
No Degree - Marine Biology
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Multitasking Skills
- Teamwork Skills
- Knowledge of Food Safety
- Efficient
References
- Sean Wetherington: (813) 701-3433
- Staisha Miles: (727) 404-9023
Timeline
Bartender
The Greyson
01.2023 - 09.2023
Waitress
Fords Garage
06.2017 - 10.2022
Customer Service Representative
Wesco inc
06.2014 - 01.2015
Waitress/Hostess
Applebees
09.2012 - 06.2017
with Diploma -
Plainwell High School
No Degree - Marine Biology
Kalamazoo Valley Community College
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