Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaelyn Richardson

Ada,OK

Summary

Accomplished Front End Team Lead at Walmart, adept in enhancing customer experiences and boosting team efficiency. Excelled in relationship building and workflow management, achieving significant improvements in sales and productivity. Skilled in cash handling accuracy and employee motivation, I set strategies that resulted in measurable performance enhancements.

Overview

2
2
years of professional experience

Work History

Front End Team Lead

Walmart
07.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained accurate records of sales and financial transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.


Digital Team Lead

Walmart
03.2023 - 12.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Adjusted equipment to meet different productivity levels.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed leave requests and absences and arranged coverage to facilitate smooth flow of operations.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.


Education

High School Diploma -

Epic Charter Schools
Oklahoma City, OK
12.2022

Skills

  • Customer Service
  • Cash counting
  • Relationship building and management
  • Team Supervision
  • Conflict Management
  • Employee Motivation
  • Cash Register Operation
  • Effective Planning
  • Listening Skills
  • Cash Handling Accuracy
  • Time Management
  • Goals and performance
  • Opening and closing procedures
  • Cash Handling
  • Performance Improvement
  • Training and mentoring
  • Problem-solving skills
  • Workflow Management

Accomplishments

  • Supervised team of 54 staff members.
  • Collaborated with team of 10 in the development of setting our front end mods before due date.
  • Raised our money center utilization to a 98%.
  • Raised our register audit metric to 100%.
  • Achieved our inventory goal by counting merchandise with accuracy and efficiency.

Timeline

Digital Team Lead

Walmart
03.2023 - 12.2023

Front End Team Lead

Walmart
07.2022 - Current

High School Diploma -

Epic Charter Schools

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Kaelyn Richardson