Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Kaen Coles

Richmond,VA

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bojangles Crew Member

Bojangles' Famous Chicken 'n Biscuits
Mechanicsville, VA
12.2023 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Brewed and served coffee and tea with preferred add-ins.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assembled and served meals according to specific guest requirements.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Chick Fila

Chick-fil-A
Richmond, VA
06.2023 - 09.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Kfc Crew Member

jackie kfc
Ashland, VA
07.2021 - 12.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

Engineering

Bridgewater College
Bridgewater, VA
01-2028

Skills

  • Positive company representation
  • Product promotion
  • Safety awareness
  • Attention to detail
  • Clear communication
  • Machine operations
  • Interactive communication skills
  • Line efficiency
  • Point-of-sale system
  • Lifting and moving cargo
  • Lifting equipment operation
  • Assisted lifting
  • Protected lifting

Affiliations

  • football track basketball
  • All around athlete
  • gym head

Accomplishments

  • Most improved player 2021

Certification

  • barbering license

Languages

English
Professional

Timeline

Bojangles Crew Member

Bojangles' Famous Chicken 'n Biscuits
12.2023 - Current

Chick Fila

Chick-fil-A
06.2023 - 09.2024

Kfc Crew Member

jackie kfc
07.2021 - 12.2022

Engineering

Bridgewater College
Kaen Coles