Kaesha Strain
Dallas,TX
Summary
Passionate fitness trainer/instructor certified through multiple specialties with flagship gym management experience.Vast experience in corporate upper management, account and portfolio, and operations at a national level. Lastly, 10+ years in training, accreditation and compliance in the public safety sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consulting Studio Director
House of SPIN
11.2024 - Current
- Oversaw financial management of the studio, including budgeting, forecasting, invoicing, and expense tracking to maximize profits while minimizing costs.
- Implemented cost-saving measures without compromising quality or creativity, resulting in improved profitability for the studio.
- Enhanced creative output by implementing innovative design strategies and fostering a collaborative work environment.
- Drove business growth by securing new clients and maintaining long-term relationships with existing customers.
- Undertook strategic planning initiatives to identify new business opportunities and position the studio for sustained growth and success.
- Optimized internal operations through continuous improvement initiatives, including process refinements and employee training programs.
Owner/Operator
We FIT Fitness World
09.2020 - Current
- Establishment and operation of every aspect of online & in person PT and nutrition coaching business.
General Manager- Flagship location
Texas Family Fitness
10.2021 - 12.2022
- Member engagement, recruiting, hiring, training and management of a staff of over 20 associates and personal trainers.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Group Fitness Instructor
LA Fitness/Cooper Aerobics/LifeTime/Crunch
11.2019 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 40 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Regional Operations Manager
Allied Universal
08.2017 - 11.2021
- Oversight of all aspects of security operations, payroll oversight and processing, client relations, supervision of off duty officers across multiple sites.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 20+ locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Developed strong relationships with key stakeholders, ensuring continued business success.
Communications Training & Compliance Lead
American Medical Response
06.2017 - 08.2018
- Supervisory duties, training employees, quality assurance, emergency call center operations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Store Manager
Instaloan/TMX Finance
08.2014 - 12.2017
- Supervise employees, sales of merchandise, customer service, telemarketing, business to business marketing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
911 Communications Training Supervisor
Cedar Park Police Dept
11.2012 - 08.2014
- Emergency call center operations, training other communications officers, policy writing.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Developed strategies for integrating technology into training programs, maximizing engagement while minimizing disruption to daily operations.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Communications Specialist
Fairburn PD/ Fulton County Emergency Communications
09.2010 - 10.2012
- Dispatch emergency and non-emergency calls, entries and inquiries into GCIC/NCIC, call-taking, dispatching for police, fire, medical.
Education
BSW in Social Work -
Tarleton State University
Skills
- Scheduling
- Project management
- Marketing
- Digital marketing
- Business development
- Leadership
- Administrative experience
- Human resources
- Management
- Social media management
- Project management
- B2B sales
- Profit & Loss
- Telemarketing
- Branding
- Account Management
- Strategic Planning
- Salesforce
- Data analysis skills
- Call center management
- Data collection
- Operations management
- Budgeting
- Pricing
- E-Commerce
- Market Research
- Team Management
- CRM Software
- Research
- Merchandising
- Administrative experience (10 years)
- Business Analysis
- Process Improvement
- Presentation Skills
- Computer Networking
- Email Marketing
- Web Design
- Product Development
- Analytics
- Administrative & business development (8 years)
- Sales Management
- Content Development
- Group fitness
- Supervising experience
- Physiology knowledge
- Anatomy knowledge
- Customer service
- Teaching
- Personal training
- Communication skills
- Time management
- English
- DocuSign
- QuickBooks
- Forecasting
- Organizational skills
- Microsoft Office
- Nutrition
- Program design
- CCTV
- Security
- Dispatching
- Windows
- Information security
- Retail sales
- Computer skills
- Microsoft Word
- Search Engine Optimization (SEO)
- Google Analytics
- Sales
- Data entry
- CRM software
- Team management
Certification
- ISSA Certified Personal Trainer
- ISSA Sports Nutrition Coach
- Cycle Instructor
- FITA-Body Works + Abs Instructor
- FITA- Kickboxing Instructor
- FITA- Power Circuit Instructor
- DotFit Supplement Nutrition Coach
- ISSA Cycle Instructor Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Driver's License
Assessments
- Office manager - Proficient, 10/2021, Scheduling and budgeting, Proficient
- Supervisory skills: Motivating & assessing employees - Proficient, 11/2021, Motivating others to achieve objectives and identifying improvements or corrective actions, Proficient
- Sales skills - Proficient, 10/2021, Influencing and negotiating with customers, Proficient
- Work style: Reliability - Proficient, 10/2021, Tendency to be reliable, dependable, and act with integrity at work, Proficient
- Customer focus & orientation - Proficient, 03/2022, Responding to customer situations with sensitivity, Proficient
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Consulting Studio Director
House of SPIN
11.2024 - Current
General Manager- Flagship location
Texas Family Fitness
10.2021 - 12.2022
Owner/Operator
We FIT Fitness World
09.2020 - Current
Group Fitness Instructor
LA Fitness/Cooper Aerobics/LifeTime/Crunch
11.2019 - Current
Regional Operations Manager
Allied Universal
08.2017 - 11.2021
Communications Training & Compliance Lead
American Medical Response
06.2017 - 08.2018
Store Manager
Instaloan/TMX Finance
08.2014 - 12.2017
911 Communications Training Supervisor
Cedar Park Police Dept
11.2012 - 08.2014
Communications Specialist
Fairburn PD/ Fulton County Emergency Communications
09.2010 - 10.2012
BSW in Social Work -
Tarleton State University
- ISSA Certified Personal Trainer
- ISSA Sports Nutrition Coach
- Cycle Instructor
- FITA-Body Works + Abs Instructor
- FITA- Kickboxing Instructor
- FITA- Power Circuit Instructor
- DotFit Supplement Nutrition Coach
- ISSA Cycle Instructor Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Driver's License
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