Summary
Overview
Work History
Education
Skills
Certification
Assessments
Accomplishments
Work Availability
Timeline
AccountManager

Kaeshia Black

Denton,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Driven and decisive Recruitment Specialist offering 4+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Administrator/Payroll Manager

Autumn Leaves Assisted Living
Dallas, Texas
05.2018 - 10.2020
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Assisted with auditing processes related to payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Reviewed timecards at month end to ensure accuracy before approving payment.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Onboarded new employees in time reporting and payroll systems.
  • Worked closely with human resources (HR) to safeguard confidential employee data.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Trained new employees on company timekeeping systems.
  • Recorded adjustments to previous pay-related errors.
  • Kept informed on tax law changes that applied to payroll process.
  • Prepared end-of-period payroll tax returns.
  • Verified past employment of candidate hires.
  • Posted work hours completed to files to properly bill clients.
  • Coordinated special programs and donation drives involving payroll deductions.

Staffing Agency Recruiting Manager

CBH Staffing
Dallas, TX
01.2021 - 08.2021
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Identified and developed relationships with potential recruitment sources.
  • Conducted initial phone interviews to assess applicant qualifications.
  • Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills.
  • Maintained accurate records of applicant information within the Applicant Tracking System.
  • Created job postings for open positions on various job boards and websites.
  • Scheduled onsite interviews with hiring managers.
  • Assisted in the development of onboarding processes for new hires.
  • Coordinated background checks, reference checks, drug screenings, and other pre-employment activities as needed.
  • Participated in job fairs and other recruitment events to promote the organization's brand as an employer of choice.
  • Built relationships with external recruiters when necessary to fill specialized roles or high volume openings.
  • Supported HR team members on special projects such as creating employee referral programs or conducting exit interviews.
  • Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
  • Developed and managed recruitment process, sourcing as many as 250 candidates each year to fill key positions.
  • Assisted in employee recruitment, hiring and interview processes.

Customer Relations Associate

ROI Solutions Inc.
Dallas, TX
07.2021 - 04.2022
  • Provided excellent customer service by responding promptly to inquiries and resolving customer issues.
  • Developed strong relationships with customers through courteous, professional communication.
  • Organized and maintained customer data in a comprehensive database system.
  • Processed orders accurately and efficiently while meeting customer deadlines.
  • Conducted research on customers' needs and preferences to customize services.
  • Researched and resolved customer complaints in a timely manner.
  • Performed administrative tasks such as filing documents, preparing reports.
  • Monitored customer feedback to identify areas for improvement in products or services.
  • Tracked inventory levels and updated records accordingly.
  • Created detailed documentation outlining common problems experienced by customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Healthcare Recruiting Manager

Supplemental Health Care
Salt Lake City, UT
01.2022 - Current
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Utilized various sourcing methods to locate optimal candidates.
  • Identified new recruiting sources through networking events or social media campaigns.
  • Planned and coordinated in-person interviews between hiring managers and applicants.
  • Developed and implemented recruiting strategies to source, screen, and select qualified candidates.
  • Suggested promotions and wage increases according to employee performance.
  • Created and implemented employee retention strategies.
  • Aligned HR policies with federal and local regulations.
  • Handled employee discipline and termination to address policy infractions.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Assisted in employee recruitment, hiring and interview processes.
  • Discussed openings with department managers, as well as desired characteristics and qualifications in candidates.
  • Developed and managed recruitment process, sourcing as many as 150candidates each year to fill key positions.
  • Established and communicated recruitment objectives and policies to employees.

Education

BBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
03.2024

BBA - Health Management and Clinical Assistance

STRAYER UNIVERSITY
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09.2023

Associate of Business Administration - Business Administration

Central Texas College
Killeen, TX
11.2015

High School Diploma -

WINDHAM HIGH SCHOOL
05.2006

Skills

  • Office Administration
  • Customer Relationship Management (CRM)
  • Customer Engagement
  • Office Management
  • Time Management
  • Human Resources
  • Payroll Administration
  • Scheduling
  • Spreadsheet Development
  • Workforce Management
  • Recruiting Strategies
  • Compliance Management
  • Lead Prospecting
  • Market Understanding
  • Strategic Planning
  • Competitor Research
  • Talent Acquisition Strategies
  • Interviewing Skills
  • Confidential Document Control
  • Employee Handbook Development
  • Employee Relations
  • Compliance
  • Payroll Management
  • Contract Negotiation
  • Employment Record Verification
  • Onboarding, Training, and Development
  • Recruitment and Hiring
  • Human Resources Operations
  • Hiring and Onboarding
  • Human Resource Management Software HRMS
  • Employee Engagement
  • Payroll Processing
  • Employee Recognition Programs

Certification

  • Office Administration Certification
  • PowerPoint, Word, and Access,
  • Records Management, ARMA and Medical Coding
  • SHRM-CP - SHRM Certified Professional
  • Microsoft Word Certification
  • Administrative Office Procedures Certification

Assessments

  • Work Style: Reliability, 03/01/20, Tendency to be dependable and come to work, Highly Proficient
  • Scheduling, 12/01/19, Cross-referencing agendas and itineraries to avoid scheduling conflicts., Completed
  • Call Center Customer Service, 12/01/19, Applying customer service skills in a call center setting., Highly Proficient
  • Sales Skills: Influence & Negotiation, 06/01/19, Using influence and negotiation techniques to engage with and persuade customers., Completed
  • Recruiting, 06/01/21, Managing the candidate sourcing and selection process, Familiar
  • Call center customer service, 12/01/19, Applying customer service skills in a call center setting., Highly Proficient
  • Attention to detail, 10/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information, Proficient
  • Work Style: Conscientiousness, 03/01/20, Tendency to be well-organized, rule-abiding, and hard-working., Highly Proficient
  • Workplace English, 01/01/21

Accomplishments

  • Exceeded production goals by average of 20% in 2021.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Promoted to Lead Staffing Recruitment Manager due to boost in revenue while reducing cost.
  • Consistently maintained high customer satisfaction ratings.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Healthcare Recruiting Manager

Supplemental Health Care
01.2022 - Current

Customer Relations Associate

ROI Solutions Inc.
07.2021 - 04.2022

Staffing Agency Recruiting Manager

CBH Staffing
01.2021 - 08.2021

Office Administrator/Payroll Manager

Autumn Leaves Assisted Living
05.2018 - 10.2020

BBA - Business Administration And Management

Western Governors University

BBA - Health Management and Clinical Assistance

STRAYER UNIVERSITY

Associate of Business Administration - Business Administration

Central Texas College

High School Diploma -

WINDHAM HIGH SCHOOL

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