Writing
Kaeshia Black
Recruitment
Denton,TX
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across customer relations company environments. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare Recruitment Manager
Supplemental Health Care
UTAH/WFH
02.2021 - 12.2023
- Standardized interview processes across all departments to create an consistent and fair candidate evaluation system.
- Introduced pre-employment assessments to evaluate critical skills and competencies, leading to better overall job fit for new hires.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Conducted comprehensive market research to align compensation packages with industry standards, ensuring competitive offers for prospective employees.
- Increased candidate pool diversity with inclusive recruitment practices and strategic partnerships with diversity-focused organizations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conducted 50 phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Reduced employee turnover rate by developing comprehensive on-boarding programs for new hires.
- Customized wording of job profiles, social media techniques, and website subscriptions.
Customer Service Representative
ROI Solutions Inc.
UTAH /WFH
01.2021 - 06.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers company alike.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Caregiver
Revere Court Memory Care
Rockwall, TX
06.2019 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with daily living activities, running errands, and household chores.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recorded status and duties completed in logbooks for management.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Worked effectively in fast-paced environments.
Resourcing and Staffing Manager
CBH Staffing
Dallas, TX
01.2020 - 03.2021
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Addressed employee grievances promptly, mediating conflicts effectively to maintain positive working relationships between staff members.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Performed sourcing, interviewing, negotiations and hiring.
- Wrote and posted job descriptions on Indeed, Lever, and Linkdin.
- Recruited top talent to maximize profitability.
- Streamlined onboarding procedures, ensuring a smooth transition for new staff members into their roles.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Phlebotomist
CSL Plasma Behring
Dallas, TX
06.2019 - 01.2021
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Lead Medication Tech
Autumn Leaves Memory Care
Rockwall, TX
08.2018 - 09.2020
- Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored medication storage area to maintain medication security and control.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reordered medication to maintain adequate supply.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
Education
BBA - Health Administration
Western Governors University
Salt Lake City, UT01.2025
Associate of Applied Science - Business Administration And Management
Strayer University
Washington, DC01.2020
Associate of Applied Science - Business
North Central Texas College
Gainesville, TX05.2015
Skills
- Employer Branding
- Human Resources Allocation
- Payroll coordination
- International mobility management
- Candidate Sourcing
- Contract Negotiation
- Health and Safety Programs
- Hiring and Onboarding
- Employee Handbook Development
- Applicant Tracking Systems
- Coaching and Mentoring
- First Aid/CPR
- Microsoft Word
- Computer Skills
Certification
- Office Administration Certification - 2015-present
- Customer Quality control Certification-2022-Present
- OSHA Training Certification
- Employee Handbook proficiency Certification
- Dementia & Hospice Care Certified
- Medication Aide Delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchWork from home optionInterests
Resourcing Facts
Timeline
Healthcare Recruitment Manager
Supplemental Health Care
02.2021 - 12.2023
Customer Service Representative
ROI Solutions Inc.
01.2021 - 06.2022
Resourcing and Staffing Manager
CBH Staffing
01.2020 - 03.2021
Caregiver
Revere Court Memory Care
06.2019 - 01.2022
Phlebotomist
CSL Plasma Behring
06.2019 - 01.2021
Lead Medication Tech
Autumn Leaves Memory Care
08.2018 - 09.2020
BBA - Health Administration
Western Governors University
Associate of Applied Science - Business Administration And Management
Strayer University
Associate of Applied Science - Business
North Central Texas College
Quote
My life is my message.
Mohandas Gandhi