Ka'Eshia Sharp
Charlotte,NC
Summary
Highly organized and detail-oriented professional with years of experience in managing and analyzing large datasets for remote clients. Adept in creating predictive models to identify patterns and trends in data, as well as developing strategies to optimize customer experience. Highly proficient in data mining and data visualization techniques to provide actionable insights and valuable recommendations. Proven track record of producing high-quality and actionable data-driven insights to drive business growth, while ensuring data accuracy and integrity and meeting strict deadlines. Seeking a remote position where I can utilize my extensive background in data analytics, statistical modeling, and data visualization to analyze, interpret and provide meaningful insight into complex data sets.
Overview
5
5
years of professional experience
Work History
Lock Box Mail Out
Wells Fargo
02.2022 - 09.2023
- Verified product attributes and quantities by reading and comprehending order forms
- Packaged items with appropriate materials to ensure safe and secure delivery to customers
- Inspected incoming and outgoing shipments to confirm order accuracy and identify any damaged items
- Generated accurate labels and affixed them to boxes, crates, and containers to ensure proper shipment and tracking of products
- Conducted inventory management by receiving and counting stock items, while accurately recording data manually or on computer systems
- Collaborated with cross-functional teams to optimize warehouse processes and improve order fulfillment and inventory management efficiency.
Stocking Package Scan
Amazon
01.2021 - 07.2021
- Maintained equipment in good working order, performing routine inspections and maintenance tasks as required
- Demonstrated a strong commitment to workplace safety, taking appropriate measures to prevent accidents and injuries
- Adhered to all company policies and procedures, including those related to safety, equipment operation, and productivity
- Maintained a clean and organized work environment, ensuring that equipment and materials were stored properly and securely
- Loaded and unloaded trailers with a high degree of accuracy and attention to detail, ensuring timely delivery of products and materials
- Collaborated effectively with team members and supervisors to optimize loading and unloading processes, ensuring maximum productivity and efficiency.
Call Center Agent
Quantumamedia
05.2020 - 12.2020
- Maintained strong call control and adeptly worked through scripts to swiftly and effectively address customer concerns
- Consistently met or exceeded call speed, accuracy, and volume benchmarks, setting a high standard of performance and productivity
- Proactively shared key information regarding company products and services with customers, empowering them to make informed decisions
- Actively managed customer expectations by diligently clarifying their needs, identifying available options, and making appropriate recommendations for optimal solutions
- Demonstrated proficiency in effectively handling customers by quickly identifying their needs, gaining their trust, and deftly resolving complex situations to maximize efficiency
- Delivered fast, friendly, and knowledgeable service in response to routine inquiries and service complaints, exhibiting a deep understanding of company products and services
- Expertly managed a high volume of inbound and outbound customer calls, employing active listening and effective communication skills to ensure customer satisfaction.
Caregiver
RHA Howell Center
07.2018 - 05.2020
- Proactively reported any concerns to the supervisory team to maintain optimal care for all client needs
- Engaged clients in physical and mental activities to promote their overall well-being and sustain a high quality of life
- Ensured clients maintained social connections and attended medical appointments by providing reliable and safe transportation services
- Provided personalized assistance to clients, including help with daily living activities such as bathing, dressing, grooming, and exercise routines
- Maintained accurate & up-to-date patient charts, documenting observations & communicating status updates to the interdisciplinary care team
- Provided safe and reliable transportation to medical, dental, and personal care appointments, ensuring clients arrived on time and in a comfortable manner
- Facilitated group activities that promoted social interaction and engagement, resulting in a 50% improvement in resident and staff engagement levels.
Education
Saint Augustine's University
Raleigh, NCStrengthscapabilities
- Proficient in programming languages such as Python, R, and SQL to manipulate and analyze large data sets.
- Expert in designing and building effective data visualizations that communicate complex information clearly and concisely.
- Strong analytical and problem-solving skills that enable effective troubleshooting and resolution of data-related challenges.
- Proficient in data management tools such as Excel, Tableau, & PowerBI, with experience working with databases, data warehouses, & data lakes.
- Good Knowledge in using statistical methods and tools to analyze data, identify trends, and draw actionable insights that drive business outcomes.
- Ability to work remotely and independently, with excellent communication and time-management skills that enable efficient collaboration with team members.
- Deep Understanding of business processes and workflows, with the ability to translate data insights into strategic recommendations that drive organizational growth.
Timeline
Lock Box Mail Out
Wells Fargo
02.2022 - 09.2023
Stocking Package Scan
Amazon
01.2021 - 07.2021
Call Center Agent
Quantumamedia
05.2020 - 12.2020
Caregiver
RHA Howell Center
07.2018 - 05.2020
Saint Augustine's University
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