Skilled administrative professional with in-depth understanding of medical standards, compliance requirements and operational procedures. A positive and attentive individual that's fluent in both English and Spanish. Proficient solutionist with a caring mentality and excellent communication skills. Expertise in customer service, data entry and inner-office operations with 2 years of remote experience.
Hi, I’m
Kaesy Hernandez Santos
Hazleton,PA
Summary
Overview
8
years of professional experience
Skills
- Bilingual
- HIPAA Regulations
- Customer Service
- EMR Systems
- Multitasking
- Insurance Plan Verification
- Microsoft Office Knowledge
- Payroll Policies and Procedures
Work History
Concourse Chiropractic Spine & Joint, The Bronx, NY
Medical Records Coordinator
2024.03 - 2024.08 (5 months)
Job overview
- Processed new admissions, transfers, discharges, and other related paperwork according to established procedures.
- Collaborated with other departments as necessary to ensure smooth workflow within the organization's operations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
CASES/Nathaniel Clinic, New York, NY (Hybrid)
Medical Scheduler/Administrative Assistant
2023.02 - 2024.01 (11 months)
Job overview
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed over 1000 company files both physical and digital, monitored spreadsheets and updated reports to coordinate project materials.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
Upper Manhattan Mental Health Center, Manhattan, NY (Hybrid)
Medical Receptionist/Doctor's Assistant
2019.08 - 2023.02 (3 years & 6 months)
Job overview
- Maximized office efficiency by successfully answering more than 50 incoming calls per day to provide office information, transfer calls to desired personal and scheduling appointments.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Protected patients by observing strict HIPAA guidelines and delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed payroll for temporary, hourly and salaried employees.
Gourment Management , Manhattan, NY
Customer Service Representative
2019.05 - 2019.08 (3 months)
Job overview
- Promoted high customer satisfaction and demonstrated excellent communication skills by resolving problems with knowledgeable and amiable service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support and assisted with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Walmart Supercenter, Hazle Township, PA
Customer Service/Electronics Sales Associate
2017.11 - 2018.09 (10 months)
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
Subway, West Hazleton, PA
Customer Service Cashier
2016.07 - 2017.11 (1 year & 4 months)
Job overview
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
Bronx Community College of The City University of New York The Bronx, NY
Undergraduate - (2020)
University Overview
Timeline
Medical Records Coordinator
Concourse Chiropractic Spine & Joint
2024.03 - 2024.08 (5 months)
Medical Scheduler/Administrative Assistant
CASES/Nathaniel Clinic
2023.02 - 2024.01 (11 months)
Medical Receptionist/Doctor's Assistant
Upper Manhattan Mental Health Center
2019.08 - 2023.02 (3 years & 6 months)
Customer Service Representative
Gourment Management
2019.05 - 2019.08 (3 months)
Customer Service/Electronics Sales Associate
Walmart Supercenter
2017.11 - 2018.09 (10 months)
Customer Service Cashier
Subway
2016.07 - 2017.11 (1 year & 4 months)
Bronx Community College of The City University of New York
Undergraduate - (2020)
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