Summary
Overview
Work History
Education
Skills
Timeline
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Kaetlyn McLane

Kaetlyn McLane

Old Monroe,MO

Summary

Proactive and accomplished professional with summa cum laude honors from Lindenwood University in May 2024. Bachelor's degree in Business Administration with a focus on Accounting. Demonstrated hands-on leadership experience in current role, successfully guiding teams towards collective goals through adaptability and strategic insight. Expertise in accounting complemented by a strong understanding of Human Resources and fostering collaborative relationships for seamless interdepartmental operations. Possess a comprehensive skill set and educational accomplishments to thrive in a dynamic career that leverages leadership skills, accounting proficiency, and HR knowledge.

Overview

7
7
years of professional experience

Work History

Business Processing Supervisor

Axiom Product Administration
12.2022 - Current
  • Lead a dynamic team responsible for contract entry, payment posting, client invoicing, and meticulous adherence to automotive warranty regulations, including cancellation processing
  • Proficient in resolving complex warranty-related issues and adept at managing customer disputes
  • Skilled in generating comprehensive reports to drive operational efficiency and customer satisfaction.
  • Provide constructive feedback to team members to enhance performance.
  • Conduct quarterly performance reviews and assist in evaluating end-of-year raises.
  • Collaborate with HR for recruitment purposes to acquire top talent.
  • Perform daily audits on payment posting to ensure accuracy.
  • Collaborate closely with other departments on larger projects.
  • Compile and present reports to the management team for situational evaluation.

Finance and Accounting Associate

Axiom Product Administration
04.2021 - 12.2022
  • Proficient Finance and Accounting Associate adept at contract entry, accurate payment posting from received checks, and meticulous processing of cancellations in strict compliance with industry regulations and standards
  • Detail-oriented with a strong commitment to maintaining financial accuracy and operational efficiency.
  • Entrusted with higher-level responsibilities assigned by leadership based on demonstrated trustworthiness.
  • Cross-trained in various departments within accounting, showcasing adaptability and rapid learning abilities.

Claims Adjuster

Axiom Product Administration
02.2020 - 04.2021
  • Dedicated Claims Adjuster with a strong track record of adjudicating claims according to contract terms and regulations
  • Experienced in effectively managing interactions with repair facilities and customers to resolve warranty claims
  • Known for adeptly handling challenging situations with diplomacy and achieving effective resolutions
  • Demonstrated ability to manage high call volumes daily while maintaining accuracy and efficiency.
  • Read and review documents submitted for claims, ensuring compliance with contract terms.
  • Adjudicate claims based on contract terms and company policies.
  • Review payment information for GAP claims and calculate payoff balances for loans in accordance with established procedures.

Retention Specialist

Endurance Warranty LLC
07.2019 - 02.2020
  • Experienced Retention Specialist with a proven track record in preserving customer business for warranties
  • Skilled in managing and resolving customer complaints, including difficult calls with irate individuals, to ensure smooth and satisfactory outcomes
  • Proficient in tracking and maintaining accurate records of retained customers for commission purposes, demonstrating strong attention to detail and organizational skills.
  • Provided assistance to other representatives on areas requiring additional training.
  • Assumed leadership responsibilities to train team members as required.
  • Contributed to the hiring process for the team.

Department Manager

Walmart
03.2017 - 10.2018
  • Experienced Department Manager adept at delegating tasks and ensuring efficient processes to maximize profitability
  • Led the dairy department with strict adherence to regulations for refrigerated items, ensuring compliance and product quality
  • Developed and implemented a comprehensive cleaning protocol, enhancing operational standards and employee performance
  • Proficient in inventory management to optimize stock levels and minimize waste, contributing to cost control and profitability.
  • Maintained daily reporting to assess and meet stocking requirements.
  • Initiated product orders as necessary to maintain adequate inventory levels.
  • Collaborated with other departments or independently planned elaborate displays.
  • Implemented effective inventory control measures to optimize stock levels.

Education

Bachelor's degree - Business Administration with emphasis in Accounting

Lindenwood University
Saint Charles, MO
05.2024

Associate in Arts - Business Management

Saint Charles Community College
Cottleville, MO
07.2019

HS Diploma -

Fort Zumwalt West High School
O'Fallon, MO
05.2016

Skills

  • Workload prioritization
  • Technical knowledge
  • Innovation Skills
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Computer Skills
  • Active Listening
  • Microsoft Suite
  • Salesforce
  • Hiring and Training

Timeline

Business Processing Supervisor

Axiom Product Administration
12.2022 - Current

Finance and Accounting Associate

Axiom Product Administration
04.2021 - 12.2022

Claims Adjuster

Axiom Product Administration
02.2020 - 04.2021

Retention Specialist

Endurance Warranty LLC
07.2019 - 02.2020

Department Manager

Walmart
03.2017 - 10.2018

Bachelor's degree - Business Administration with emphasis in Accounting

Lindenwood University

Associate in Arts - Business Management

Saint Charles Community College

HS Diploma -

Fort Zumwalt West High School

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Kaetlyn McLane