Kafayat Alli-Balogun
Baton Rouge,LA
Summary
Personable housing finance specialist committed to maintaining positive communications and relationships with clients, property managers, landlords, and housing agencies in the state of Louisiana. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals, and performing thorough housing inspections. Excellent recordkeeping and problem-solving capabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Finance Specialist 3
Louisiana Housing Corporation
Baton Rouge, LA
12.2016 - Current
- - Prepare and develop inspection language for all rental assistance inspection notices
- - Facilitate and monitor all inspections for over 1700+ units for state of Louisiana Rental Assistance program.
- Conduct Annual Recertification and Interims for over 700+ tenants.
- - Coordinate and monitor drive –assessments for contract renewal with Louisiana Housing Corporation compliance department
- - Accurately monitors and maintains all inspection reports within program's database (Yardi).
- - Successfully Abate payments on rental assistance units that continuously fail to meet HUD inspection requirements.
- - Coordinate and monitor all Rental Assistance Quality Control monthly inspections, with LHC (Louisiana Housing Corporation) compliance department.
- - Conduct rent analysis and rent research for new NED, VASH, and/or rent increase eligibility.
- - Responsible for preparing and monitoring HUD SEMAP 6 (Section 8 Management Assessment) report.
- - Collaborate and coordinate with caseworkers/ tenant service managers on all upcoming inspections and issues with units.
- - Ensure that all tenants are informed/aware of housekeeping guidelines for Rental Assistance Program
- - Assist with HAP contract amendments such as excluding vacant or inactive units and closing out inactive contracts
- - Respond to owner inquiries related to contract documents and ensure that owner/managers have current Rental assistance program materials and information about policies and procedures.
- - Contact owners at least 90 days before contract expiration date to advise them of renewal process.
- - Ensure that owners are notified and given appropriate amount of time to correct contract deficiencies before removal of units from contracts and/or cancellation of contracts.
- - Clearly explain PBV program benefits and regulations through phone calls and/or emails. Accept, track and review applications ensuring that any missing information is collected before contract execution.
- - Collaborate and communicate with LDH (Louisiana Department of Health) Tenant Service Managers and VA (Veteran Affairs) Case Managers with scheduled inspections for all NED (non-elderly disabled) and VASH (Veterans Affairs supportive) units and complied all necessary documents to units to voucher program.
- - Ensure that all vacant units, re-inspections are scheduled promptly and that contracted PBV owners and property managers are notified
- - Work closely with LHC (Louisiana Housing Corporation) compliance team in re-scheduling inspections when necessary.
- - Notify all necessary parties (LDH partners and Program management) when tenants fail to adhere to program’s inspection requirements.
- - Assist Rental Assistance Contract Administrator on special projects assigned by management such as; soliciting additional units for program
- - Update Rental Assistance desktop procedures for inspection to be in-line with HUD NSPIRE-V guidelines.
- - Update system in which all Rental Assistance inspections are uploaded into Yardi system and LHC's main drive.
- - Regularly notify all Rental Assistance Owners/vendors and tenants of bi-annual within 30 days of inspection via postal mail. Send notification to all Rental Assistance Owners/vendors and tenants of failed inspection within 14 days of inspection
Customer Relations Representative
Crescent Bank & Trust
Baton Rouge , LA
02.2012 - 07.2016
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Managed over 150 delinquent accounts per day helping customers resolve delinquency issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - History
Southeastern Louisiana University
Hammond, LA12.2006
Skills
- Tenant rights
- Affordable housing
- Documentation proficiency
- Interdisciplinary collaboration
- Problem-Solving
- MS Office
- Customer service specialist
Certification
HUD Housing Quality Standard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housing Finance Specialist 3
Louisiana Housing Corporation
12.2016 - Current
Customer Relations Representative
Crescent Bank & Trust
02.2012 - 07.2016
Bachelor of Arts - History
Southeastern Louisiana University
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