Hi, I’m
Kafela Craft
HR/Office Management
New York,NY
Summary
Summary
Experienced Office and People Experience Specialist with a B.A. in Psychology and over 8 years in HR roles across diverse sectors. Known for creating positive work environments and enhancing employee experience, culture, and performance. Skilled in talent onboarding, staff training, management, and compliance. Proficient in HR tools including Gusto, Justworks, BambooHR & Insperity. Brings a unique blend of emotional intelligence and cultural competency to HR practices.
Skills
- Team Management Experience
- Customer Relationship Management
- Conflict Resolution Techniques
- Planning Schedules
- Client Relationships
- High-Volume Environments
- Microsoft Office
- Customer Retention Strategies
- Administrative and Office Support
- Ability to maintain confidentiality
Work History
Gentle Touch LasersNew York, NY
Medical Receptionist
08.2017 - 03.2019
Skechers
Assistant Manager
02.2016 - 03.2019
String And Key
Workplace and People Experience Specialist
05.2023 - Current
Job overview
- Conducted new hire orientation, ensuring accurate completion of paperwork and recording data in HR database.
- Verified I-9 documentation for compliance.
- Created engaging e-learning modules using BizLibrary for self-paced learning experiences.
- Managed user access and course content on LMS for optimal learning experiences.
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Spearheaded strategic planning and execution of DEI-focused events
- Co-Chaired Women in Leadership Speaker Series.
- Booked travel arrangements for conferences and company events
- Helped with planning and hosting of marketing events.
Finder Dot Com LLC
Workplace Experience Coordinator
01.2022 - 01.2023
Job overview
- Coordinated daily catering and maintained consistent snack and office supply inventory across all locations to ensure uniformity.
- Ensured that all company-wide internal communications were posted to company Slack channels.
- Managed contracts, facilitated title changes, and oversaw salary updates in Bamboo and Gusto platforms.
- Oversaw company's FedEx and UPS account
- Led new hire onboarding processes.
- Implemented filing systems to enhance document organization and management.
- Completed bi-weekly payroll for 58 employees.
Tishman Speyer Co Working space Zo
Property Coordinator
09.2020 - 01.2022
Job overview
- Cultivated and sustained relationships with more than 30 clients.
- Collaborated with certain teams for special event bookings.
- Engaged with guests to collect feedback on events, product quality, and overall customer service experience.
- Managed incoming calls and appointment scheduling professionally.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
Pandora JewleryNew York, NY
Assistant Manager
07.2013 - 08.2016
Education
The City College of New York, New York City
Bachelors from Psychology
Overview
11
years of professional experience
2
Languages
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