Kaferia Smith
Summary
Management professional prepared to lead teams effectively and ensure smooth shift operations. Proven ability to oversee daily tasks, maintain high standards, and address challenges promptly. Known for strong team collaboration and achieving results, with key skills in conflict resolution and time management.
Dedicated and adaptable professional bringing valuable experience and proven results in fast-paced work settings. Known for fostering team collaboration and achieving organizational goals am reliable and flexible to meet evolving needs. Skilled in inventory management and proficient in using warehouse management systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Koru Health
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Head Housekeeper
Froedtert Hospital
06.2022 - 06.2024
- Perform housekeeping functions such as vacuuming, dusting, polishing, maintaining woodwork and other vital housekeeping functions
- Inspect and maintain equipment for cleanliness and make sure that equipment is working properly and running safely
- Establishes standards and procedures for work of housekeeping staff
- Resolved complaints regarding housekeeping and room service.
- Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
- Followed sanitation and good housekeeping practices.
Resident Care Aide
Sevita
09.2016 - 08.2023
- Assist 4 residents (ages 69 to 89) with daily living activities, including bathing and bathroom needs
- Able to lift and turn residents up to 150 pounds to change dressings and transfer from chair to bed
- Assist with meals and exercises, improving 35% of clients' health
- Entertain residents by reading stories, hosting game nights and playing songs on the guitar
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Housekeeper
Clean Power
08.2020 - 06.2022
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Assisted in the development of a more efficient cleaning routine by regularly evaluating janitorial processes and suggesting improvements when necessary.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Increased efficiency by organizing and restocking janitorial supplies as needed.
- Improved overall cleanliness by implementing efficient cleaning processes and schedules for the janitorial team.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
Manager
McDonald's
02.2016 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Education
High School diploma -
Social Development Comission
Milwaukee, WI12.2023
Skills
- Multitasking
- Time management
- Adaptability
- Interpersonal skills
- Communication skills
- Negotiation skills
- Verbal communication
- Written communication
- Self-motivation
- Dependability
- Workplace safety
- Employee training
- Staff motivation
- Policy enforcement
- Staff training and development
- Team motivation
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Team leadership
- Strategic thinking
- Verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Goal setting and tracking
- Shift paperwork completion
- Daily workflows
- Assigning work
- Role modeling
- Team supervision
- Motivational leadership
Certification
First Aid & Chocking 12/05/2022
Fire Safety 12/19/22
Medication Administration 04/16/24
Timeline
Shift Lead Supervisor
Koru Health
08.2024 - Current
Head Housekeeper
Froedtert Hospital
06.2022 - 06.2024
Housekeeper
Clean Power
08.2020 - 06.2022
Resident Care Aide
Sevita
09.2016 - 08.2023
Manager
McDonald's
02.2016 - 08.2018
High School diploma -
Social Development Comission
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