Kaffitta Massiah
The Bronx
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
LeMac Pharmacy
Yonkers
04.2022 - 07.2025
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Managed inventory levels of medications and supplies.
- Resolved customer complaints promptly in a professional manner.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Greeted customers to determine wants or needs.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Public Relations Intern
St Joseph's Medical Center
Yonkers
08.2022 - 03.2023
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided administrative support including filing, photocopying, faxing.
- Supported administrative staff by processing payments.
Crew Member
McDonald's
Bronx
03.2020 - 06.2022
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Organized and restocked supplies to support operations and team productivity.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food quickly for positive guest experiences.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
High School Diploma -
YABC Kennedy High School
99 Terrace View Avenue, Bronx, NY 1046303-2023
Skills
- Customer service
- Cash handling
- Communication skills
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Data entry
- Effective communication
- Telephone etiquette
- Multitasking capacity
- Answering customer questions
- Confidentiality assurance
- Relationship building
- Written communication
References
References available upon request.
Timeline
Public Relations Intern
St Joseph's Medical Center
08.2022 - 03.2023
Pharmacy Assistant
LeMac Pharmacy
04.2022 - 07.2025
Crew Member
McDonald's
03.2020 - 06.2022
High School Diploma -
YABC Kennedy High School
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