Kaffy hunter
Indianapolis,Indiana
Summary
Detail-oriented professional with a strong background in customer service and administrative support, recognized for enhancing customer satisfaction and loyalty. Demonstrated expertise in time management, problem-solving, and multi-tasking within fast-paced environments. Proven track record of improving operational processes to elevate the overall client experience. Committed to leveraging organizational skills to contribute to team success and drive company growth.
Overview
23
23
years of professional experience
Work History
Lab Technician
Ricoh/ Lilly Technical center
Indianapolis, IN
01.2021 - Current
- Prepared lab for daily operations by stocking materials and equipment.
- Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
- Handled administrative tasks for laboratory staff and overall operations.
- Prepared samples for analysis by checking in samples and making sure priorities are first to be analyzed.
- Ordered supplies for the laboratory as needed.
Receptionist
Ricoh USA/Publicis
Indianapolis, IN
03.2015 - 10.2019
- Greeted visitors and provided them with assistance.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Switchboard Operator
Ricoh/Kroger Corp
Cincinnati, OH
05.2011 - 03.2015
- Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere
- Relay and route written and verbal messages.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Team Lead/Production Machine Operator
Fiserv Output Solutions
Indianapolis, IN
10.2005 - 03.2010
- Led a team of 10 individuals in achieving quarterly sales targets, exceeding goals.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Monitored team progress and enforced deadlines.
Team Lead
P.S
03.2002 - 10.2005
- Affix postage to packages or letters by hand, or stamp materials, using postage meters
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
- Clear jams in sortation equipment
- Weigh packages or letters to determine postage needed, using weighing scales and rate charts
- Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities
- Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations
- Wrap packages or bundles by hand, or by using tying machines
- Performed quality control on the mail
Education
IC 3 Certification – J -
Everett Light Career Center
04.2010
High School Diploma -
Arsenal Technical HS
Indianapolis, IN06-1981
Skills
- Customer Focused
- Reliable
- Hard worker
- Organized
- Self-Starter
- Time Management skills
- Detail-Oriented
- Personable
- Flexible
- Responsible
References
References Available Upon Request
Timeline
Lab Technician
Ricoh/ Lilly Technical center
01.2021 - Current
Receptionist
Ricoh USA/Publicis
03.2015 - 10.2019
Switchboard Operator
Ricoh/Kroger Corp
05.2011 - 03.2015
Team Lead/Production Machine Operator
Fiserv Output Solutions
10.2005 - 03.2010
Team Lead
P.S
03.2002 - 10.2005
IC 3 Certification – J -
Everett Light Career Center
High School Diploma -
Arsenal Technical HS
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