KAFI WILLIAMS-CLARKE
Brooklyn,NY
Summary
Customer service enthusiast with over 15 years of diverse experience in client-facing roles, including retail, beauty, and hospitality. Currently expanding my expertise into healthcare as a Nursing Assistant student. I am known for excellent communication, effective problem-solving, and a compassionate approach to customer and health care.
Overview
17
17
years of professional experience
Work History
Hair Stylist
Jay’s Hair Brooklyn
Brooklyn, NY
01.2007 - Current
- Managed client communications, scheduling, and service delivery with meticulous attention to detail
- Built a reputation for prompt issue resolution and personal client care, leading to a loyal customer base.
Bartender
The Suite Restaurant
Brooklyn, NY
01.2022 - 01.2023
- Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction with each interaction
- Developed inventory management and upselling expertise, contributing to increased sales and customer engagement.
Retail Manager
Gillian Garcia Artistry
Brooklyn, NY
09.2021 - 12.2021
- Oversaw store operations, inventory management, and staff training emphasizing customer service excellence
- Cultivated an environment focused on customer satisfaction, loyalty, and repeat business.
Receptionist
Gillian Garcia Artistry
Brooklyn, NY
06.2021 - 09.2021
- Managed appointment scheduling and client reception and provided attentive service to ensure a seamless customer experience
- Handled phone and in-person inquiries, demonstrating strong verbal and written communication skills.
Education
Certified Nursing Assistant (NATCEP) -
Brooklyn Adult Learning Center
Brooklyn, NY06.2024
CPR
American Heart Association
Brooklyn, NY04-2024
Diploma - Cosmetology
New Beginnings Cosmetology School
Certified Beautician -
Caribbean Examinations Council
On-the-job training Certificate, Hospitality, Business Etiquette, Professionalism -
Brooklyn Adult Learning Center
Brooklyn, NYHigh School Diploma -
Goodwood High School
Skills
- Patient and Customer Care
- Interpersonal Communication
- Time Management and Prioritization
- Conflict Resolution and Mediation
- Team Leadership and Staff Development
- Inventory and Supply Management
References Available
True
Personal Information
Title: Customer Service Representative
References
References available upon request.
Timeline
Bartender
The Suite Restaurant
01.2022 - 01.2023
Retail Manager
Gillian Garcia Artistry
09.2021 - 12.2021
Receptionist
Gillian Garcia Artistry
06.2021 - 09.2021
Hair Stylist
Jay’s Hair Brooklyn
01.2007 - Current
Certified Nursing Assistant (NATCEP) -
Brooklyn Adult Learning Center
CPR
American Heart Association
Diploma - Cosmetology
New Beginnings Cosmetology School
Certified Beautician -
Caribbean Examinations Council
On-the-job training Certificate, Hospitality, Business Etiquette, Professionalism -
Brooklyn Adult Learning Center
High School Diploma -
Goodwood High School
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