Kafia Ibrahim
Manchester,USA
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CNA/ LNA
Ridgewood Center
02.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Bus Monitor
Easter Seals Manchester Nh
03.2022 - 11.2022
- Responded to medical crises and behavioral problems to maintain safe travel.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Call Center Representatives
Callogix
08.2016 - 07.2017
- Enjoy fast paced work place, excellent communication skills, working on different projects, had to provide call center support in various industries, including general customer support, health care
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
Retail Sales Associates
Macy's
09.2012 - 10.2013
- Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude
- Ability to work as an team player in an fast-paced environment, handling multiple priorities and quickly learning new procedures
- Demonstrate knowledge of store products and services, using this knowledge to build sales
- Ability to meet or exceed sales, customer service and Star Reward loyalty program standards
- Adhere to Loss Prevention control and compliance procedures
- Ability to communicate effectively with customers, peers and management
- Ability to handle physical requirements to accomplish daily responsibilities
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Member
Toy R US
09.2012 - 01.2013
- Interact Heavily With Guests On Sales Floor And Cash Register
- Utilize Company Selling Approaches To Create An Enriched Guest Experience
- Assist In Maintaining An Well Stocked And Neat Store Appearance
- Act Quickly To Address Guest Concerns And Provide Resolutions
- May Be Assigned To Work In Multiple Departments To Help Guests And The Store Team To Achieve Daily Results
Child Care Provider
SELF-EMPLOYED
04.2009 - 11.2010
- Responsible for the health and safety of four children (ages 1 to 12)
- Accountable for scheduling activities, meals, showers, and naps of each child
- Helped with a variety of homework assignments to facilitate learning and growth
- Communicated clearly to parents progress reports of the children
- Exhibited reliability in picking up and dropping off family members from school
- Motivated children to participate and attend sport teams, and after school activities
Hair Stylist
METRO HAIR BRAIDING
02.2006 - 08.2007
- Demonstrated strong customer service by ensuring complete satisfaction with all their needs
- Displayed flexibility and consistency in scheduling daily appointments
- Responsible for fashioning various hair styles according to preferences
- Accountable for maintaining an balanced cash drawer at all times
- Completed clean-up according to business/state guidelines
- Distributed business cards outside of salon to generate new business.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Hostess/Cashier
BENIHANA RESTAURANT
02.2006 - 02.2007
- Took accurate food orders and ensured prompt service daily
- Scheduled reservations for various party sizes (up to 200 people)
- Knowledgeable in using a multi-line phone system by answering diverse customer questions
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Teacher Aide
QUALITY TIME EARLY LEARNING CENTER
01.2004 - 07.2005
- Responsible for interacting with parents to report about their childʼs day
- Assisted the teacher and lead teacher with daily activities
- Accountable for following the class schedule constantly
- Made sure that the classroom maintained a safe environment at all times
- Displayed excellent confidence and patience in stressful situations
- Demonstrated consistent positive reinforcement to foster confidence in all social situations
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Helped students explore concepts with engaging, learning-focused activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Associate of Science - Nursing
Manchester Communtily
Manchester, NH06-2028
Skills
- Vital signs monitoring
- Problem-solving
- Time management
- Maintaining confidentiality
- Emotional support
Certification
- CNA - Certified Nursing Assistant
- BLS
Timeline
Bus Monitor
Easter Seals Manchester Nh
03.2022 - 11.2022
CNA/ LNA
Ridgewood Center
02.2022 - Current
Call Center Representatives
Callogix
08.2016 - 07.2017
Retail Sales Associates
Macy's
09.2012 - 10.2013
Retail Sales Member
Toy R US
09.2012 - 01.2013
Child Care Provider
SELF-EMPLOYED
04.2009 - 11.2010
Hair Stylist
METRO HAIR BRAIDING
02.2006 - 08.2007
Hostess/Cashier
BENIHANA RESTAURANT
02.2006 - 02.2007
Teacher Aide
QUALITY TIME EARLY LEARNING CENTER
01.2004 - 07.2005
- CNA - Certified Nursing Assistant
- BLS
Associate of Science - Nursing
Manchester Communtily
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