Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kafilat Salami

Houston,TX

Summary

Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Responsible Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned over 3+years.

Experienced in developing and managing SAP business structures. Successful at coordinating updates to improve performance and system design.

Experienced SAP Consultant with proven abilities in software solutions. Productive team member maintains in-depth understanding of latest SAP offerings, updates and market developments to promote business innovation and relevance. Recruits qualified candidates and provides extensive technical skills training.

Overview

6
6
years of professional experience

Work History

Sales Representative

OptumRx
07.2023 - 02.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Customer Service Representative

weightwatchers
06.2021 - 07.2023
  • Updated details in company database by keying in customer contacts and delivery dates
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
  • Maintained inventory in supply closet to prevent shortages
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
  • Directed customer communication to appropriate department personnel.

Sales Representative

DriveTime Used Cars
11.2020 - 04.2021
  • Contacted new and existing customers to outline benefits of products
  • Monitored customer order process and addressed customer issues
  • Reorganized routes and schedules in territory to maximize efficiency
  • Created and implemented store displays, promoting sales and growth
  • Prepared and processed contracts and order forms for new and existing customers
  • Performed comprehensive market research to expand sales.

Call Customer Service Representative

Williams-Sonoma, Inc
04.2018 - 10.2020
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered service and support to each customer, paving way for future business opportunities
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Education

Kafilat Salami

Bachelor of Science -

The University Of Texas
Arlington, TX
05.2025

Associate -

Hillsborough Community College
Tampa, FL
01.2020

Skills

  • MENTORING
  • TRAINING
  • Safety
  • Effective customer
  • Communication
  • Issue identification and
  • Resolution
  • CRM and office management
  • Software
  • Proposal writing
  • Meeting planning
  • Mail management
  • Work ethic
  • Time Management
  • Data management
  • Technical Documentation and Reporting
  • Software Installation and Maintenance
  • Data and Systems Architecture
  • Troubleshooting and Diagnosis
  • Hardware Installation and Maintenance

Timeline

Sales Representative

OptumRx
07.2023 - 02.2024

Customer Service Representative

weightwatchers
06.2021 - 07.2023

Sales Representative

DriveTime Used Cars
11.2020 - 04.2021

Call Customer Service Representative

Williams-Sonoma, Inc
04.2018 - 10.2020

Kafilat Salami

Bachelor of Science -

The University Of Texas

Associate -

Hillsborough Community College
Kafilat Salami