Kafinia Tucker
Birmingham,AL
Summary
Driven by a results-focused approach, I enhanced guest satisfaction and operational efficiency at Ironwood Kitchen and Cocktails through exceptional interpersonal skills and quality control. My background in client services and clinical account management showcases my adaptability and analytical thinking, contributing to significant client retention and process improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Server
Ironwood Kitchen and Cocktails
04.2024 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
Clinical Account Specialist
Lab Works LLC
01.2022 - Current
- Maximized revenue growth by fostering strong relationships with key decision-makers in the medical field.
- Enhanced client satisfaction by providing tailored support and addressing specific clinical needs.
- Collaborated with cross-functional teams to ensure seamless integration of products into clinical practice.
- Analyzed reports and system data to monitor program performance and help clients optimize reimbursement.
- Championed continuous improvement initiatives within the team, resulting in enhanced efficiency levels across all tasks undertaken.
- Managed complex issues, delivering prompt resolution while maintaining a professional demeanor.
- Improved patient outcomes by developing and implementing customized clinical account strategies.
- Provided in-depth product training to healthcare professionals, enhancing their understanding and utilization of company offerings.
Client Service Representative
Core Diagnostic Laboratories
08.2021 - 12.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Maintained and managed customer files and databases.
Education
Associate Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Social Perceptiveness
- Punctuality
- Guest Relations
- Quality Control
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Analytical Thinking
- Interpersonal Skills
Certification
HIPPA Certification
Timeline
Front of House Server
Ironwood Kitchen and Cocktails
04.2024 - Current
Clinical Account Specialist
Lab Works LLC
01.2022 - Current
Client Service Representative
Core Diagnostic Laboratories
08.2021 - 12.2021
Associate Degree - Business Administration
University of Phoenix
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