To obtain a position in an innovative environment with the ability to leverage my enthusiasm and customer service skills to contribute to the growth of the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher Assistant
JCC Mid Westchester
02.2023 - Current
Supported lead teacher in lesson planning and classroom management.
Assisted in implementing individualized education plans for diverse learners.
Facilitated small group activities to enhance student engagement and learning outcomes.
Organized classroom materials and resources to improve efficiency and accessibility.
Assist with helping our 2-5 year old stay engaged in activities, to see their fine motor skills along with other play skills
Level 1 Teacher Assistant certificate obtained.
Maintained safety and security by overseeing students in recess environments.
DSP Worker
Access Staffing
03.2022 - Current
Assisting individuals with ADL activities.
Documenting patient's behavior.
Accompany patient to their appointments along with their community walks.
Interacting with participants in a manner that will help their learning abilities.
Performing crisis intervention with the proper training for clients with behaviors.
HHA
Accent Care
03.2022 - 03.2023
Assisting patient by providing personal care services, such as bathing, dressing & grooming.
Documentation of vitals signs & any other concerns.
Accompany client to his/her Doctor's appointment.
Providing basic medical services that includes changing bandages, Checking blood pressure etc.
Providing patient with emotional support.
DSP Worker
Creative Lifestyle
08.2021 - 01.2022
My job duties include crisis/intervention and assistance with formulation for each individual client to achieve their daily goals.
Assist individuals in building/strengthening skills necessary to develop and maintain positive and ongoing relationships with staff and peers.
Observe and follow through established procedures in a manner that makes sure all individuals are treated with respect.
Assist with cooking and bathing of low function individuals.
Assist with laundry and daily paperwork of Academic, Communication, Nutritional, and Behavioral goals for each individual.
Making sure all individuals are corrected when something is done wrong.
Capital Budget Specialist
New York City Sanitation Dept
06.2018 - 09.2021
Responsible for placing data entry into specific programs.
Accountable for attaining changed orders and ensuring they’re signed by the commissioner certifying they’re delivered to the correct locations.
Contributed towards the growth mindset, educating members of each division on Capital budgeting.
Worked alongside the head of my department, leading budgeting seminars.
Answered cellular enquiries as well as in person queries pertaining to change orders.
Aiding with the donation of clothing in efforts to raise funds for Autism Awareness.
Amazon Prime Shopper
Tribeca New York
05.2020 - 05.2021
Consulted with customers on food selections and custom order requests.
Place completed orders in labeled temperature-appropriate storage pending delivery or customer pickup.
Pursued resolutions to achieve customer satisfaction, including offering replacements if the item is out of stock.
Consistently meet deadlines and quality goals for accuracy and timeliness.
Memorized store layout and fulfill orders using shortcuts and faster routes around the store.
Assisting any of my co-workers voluntarily and involuntarily.
Crew Member
McDonald's Corporation
03.2019 - 04.2020
Aided in placing customers’ orders as well & handling cash as a front-end cashier.
Ensured that the food was properly prepared, handled and stored.
Providing exceptional customer service with each customer, with a customer obsessed mindset.
Ensured that the seating areas were clean and up to company standards.
Providing customers with speedy service with the ability to collaborate & operate under pressure alongside coworkers.
Aided with taking orders, through the customer drive through, with my multitasking ability while packing orders for pickup.
Food Server
Golden Krust
09.2016 - 10.2016
Assisted with the inflow of customers by taking & filling orders, while managing sums of cash daily.
Prepared and packaged food for customers upon order, ensuring proper food presentation.
Assisted with the continuous cleanliness of the restaurant both the front and the back.
Boosted the customer traction by delivering great customer experience, serving as an unofficial ambassador for the restaurant.
Education
Associates Degree - Liberal Arts for Science
Borough of Manhattan CUNY College
High School Diploma - General Studies
Harry S Truman High School
Skills
TECHNICAL
Platform: Microsoft Windows 98/2000/XP/8/10 Mac OSX
Software: Microsoft Office (including Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, and Photoshop)
Behavior management
CPR and first aid certified
Certification
CERTIFICATE OF COMPLETION
This certifies that KAHALIA MADDEN has successfully completed Core Training (84 Hours) program approved by the New York State Education Department and is qualified as a Home Health Aide as of March 31, 2022
Certificate Awarded by: BIG APPLE TRAINING, INC BIG APPLE TRAINING 4653 WHITE PLAINS RD BRONX, NY 10470