Kahdedrah Elskoe
Receptionist
Kissimmee,FL
Summary
Versatile and empathetic professional with a proven track record at AdventHealth, adept in medical transcription and delivering exceptional administrative support. Excelled in enhancing patient satisfaction and streamlining front desk operations through effective organization and time management. Skilled in EMR/EHR systems and maintaining high levels of accuracy in payment collection, demonstrating a unique blend of technical and interpersonal skills.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Medical Receptionist
AdventHealth
Celebration, FL
12.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Sedgwick Claims Management
Orlando, FL
03.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Transcriptionist
Daystar Skin and Cancer Center
Kissimmee, FL
07.2018 - 01.2020
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
Cashier
Kmart, Sears Holding
Saint Thomas, VI
09.2015 - 09.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Associate Of Science - Business Administration And Management
08.2021
Skills
Payment collection
Medical transcription
Insurance Verification
Appointment Scheduling
EMR / EHR
Organization and Time Management
Multitasking Abilities
Data Entry
Medical terminology knowledge
Administrative support
Documentation and notes
Medical office administration
Certification
Medical Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist - AdventHealth
12.2021 - Current
Office Specialist
05-2021
Office management
05-2021
Medical Administration
04-2021
Customer Service Representative - Sedgwick Claims Management
03.2020 - 11.2021
Medical Transcriptionist - Daystar Skin and Cancer Center
07.2018 - 01.2020
Cashier - Kmart, Sears Holding
09.2015 - 09.2017
Valencia College - Associate Of Science, Business Administration And Management