Lyndon Arrington
Montgomery,AL
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
15
15
years of professional experience
Work History
Direct Care Professional
PHP Of Alabama
03.2024 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Shift Supervisor
Allied Universal Security Services
12.2019 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Representative
Convergys
12.2014 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stocker
Winn Dixie
08.2009 - 06.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Bachelor of Arts - Christian Leadership Management
Liberty University
Montgomery, AL05-2027
Skills
- Teamwork and cooperation
- Compassionate caregiving
- Patient care
- Emotional support
- Mental health care
- Case management experience
Timeline
Direct Care Professional
PHP Of Alabama
03.2024 - Current
Shift Supervisor
Allied Universal Security Services
12.2019 - 04.2023
Customer Service Representative
Convergys
12.2014 - 01.2020
Stocker
Winn Dixie
08.2009 - 06.2012
Bachelor of Arts - Christian Leadership Management
Liberty University
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