Kahdijah Carter
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
10
10
years of professional experience
Work History
Concierge
Liberty Group
11.2024 - Current
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Front Desk
Classic Concierge
09.2022 - 02.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Concierge
Planned Companies
09.2021 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge Staff Member
Global Inc
03.2015 - 07.2018
- Customer service, Signing in and out deliveries, Monitoring cameras, Microsoft
Education
Diploma -
Ballou High School
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Customer Service
- Guest Relations
- Guest Services
- Microsoft Office
- Administrative Skills
- Administrative Support
- Front Office Support
- Mail and packages
- Training and mentoring
- Hospitality service expertise
- Guest accommodations
Cover Letter
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Kahdijah Carter
References
- Somiyah Blakeney, (202)271-1284
- Morgan Knox, (305)-833-0539
Timeline
Concierge
Liberty Group
11.2024 - Current
Front Desk
Classic Concierge
09.2022 - 02.2024
Concierge
Planned Companies
09.2021 - 07.2023
Concierge Staff Member
Global Inc
03.2015 - 07.2018
Diploma -
Ballou High School
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