Kahdijah Martin
Charlotte,NC
Summary
Professional with extensive experience in project implementation, skilled in managing timelines, resources, and client expectations. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Expertise in process improvement, stakeholder communication, and problem-solving, ensuring seamless project execution and client satisfaction. Known for reliability and commitment to delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Change Implementation Coordinator
Wells Fargo
10.2023 - Current
- Implement commercial credit card programs, ensuring all projects meet strict Service Level Agreements (SLAs) and are delivered within a 5-7 day timeframe.
- Utilize various systems and tools to manage timelines, track progress, and execute program setups with an accuracy rate exceeding 98%.
- Collaborate with change management consultants, cross-functional teams and client-facing departments to integrate new features and enhancements, ensuring seamless program deployment.
- Identify and address potential risks, conducting pre-implementation assessments and developing contingency plans to maintain project continuity and success.
- Provide regular status updates to senior management to refine processes and drive continuous improvement.
- Ensure all implementations align with company objectives, contributing to overall business growth, client satisfaction, and retention.
- Exceed performance metrics by consistently meeting SLAs and accuracy targets, reinforcing Wells Fargo's reputation for excellence in service delivery.
Treasury Management Project Specialist
Triumph Financial
10.2022 - 10.2023
- Collaborated closely with product managers to identify opportunities for enhancing treasury management offerings, focusing on actionable insights and innovative solutions to drive product improvements.
- Actively contributed to product strategy sessions, offering valuable insights based on a deep understanding of client needs and market dynamics to influence strategic decisions.
- Translated product enhancements and updates into detailed operational guides and protocols, ensuring they were clear and practical for stakeholders to follow.
- Maintained the accuracy and availability of operational resources, promoting efficiency and providing strong support across functional teams.
- Coordinated with marketing teams to develop and implement forward-thinking strategies, effectively showcasing and promoting both established and newly improved treasury products.
- Conducted thorough vendor assessments and updated documentation as needed to ensure alignment with evolving regulatory requirements and industry standards.
- Created and managed project tracking systems to ensure timely delivery of deliverables.
Treasury Management Specialist
Harland Clarke (Vericast)
07.2022 - 10.2022
- Delivered effective instructions to customers on utilizing business online banking, including ACH, remote deposit capture, and other treasury management products.
- Successfully onboarded commercial clients to Commercial Center, including new-to-bank clients and existing clients seeking additional services.
- Facilitated the addition of new users to existing commercial accounts by cloning existing users or setting up new user profiles under the requesting clients' accounts.
- Provided exceptional quality service to internal customers, responding promptly and accurately to their needs, inquiries, and concerns via email or phone.
Treasury Management Support Analyst
Atlantic Capital Bank
07.2021 - 12.2021
- Facilitated commercial account openings, cash management implementations, and new customer onboarding, delivering seamless transitions and an exemplary customer experience.
- Proactively ensured the successful deployment of Treasury Management products by diligently reviewing all finalized documentation.
- Managed existing bank accounts, overseeing closings and signatory modifications to uphold the institution's reputation for operational excellence.
- Collaborated with clients to optimize new account setups, enhancing relationships and addressing concerns through strategic communication.
- Executed daily electronic fund transfers and initiated wire verification processes with clients to ensure timeliness and accuracy in transactions.
Treasury Fulfillment & Service Specialist
Bank Of America
10.2020 - 07.2021
- Developed and nurtured strong collaborations with multiple Lines of Business within Treasury Management Services, ensuring the seamless and accurate execution of Account Reconcilement Implementations through strategic coordination and leadership.
- Efficiently managed the implementation of new products and the upkeep of existing accounts, maintaining operational continuity while adhering to the highest quality standards to meet client expectations.
- Proactively aligned client expectations with project timelines, negotiating deadlines to comply with testing and implementation Service Level Agreements (SLAs), resulting in successful and timely program launches.
- Adhered to comprehensive guidelines and policies, significantly reducing errors in check processing and enhancing the overall procedural consistency, which contributed to improved efficiency and client satisfaction.
Senior ACH Operations Analyst
Bank Of America
07.2018 - 10.2020
- Successfully delivered prompt resolutions for a wide range of ACH transactions, including exception handling, returns, originations, stop payments, disputes, and reclamations.
- Leveraged expert analysis and technical assistance to address complex issues efficiently.
- Provided exceptional support to customers, internal stakeholders, and business partners by responding independently and promptly to ACH-related queries, issues, and research requests, ensuring a high level of satisfaction and trust.
- Offered strategic guidance and recommendations to callers, ensuring adherence to Nacha Operating Rules and promoting compliance and best practices.
- Applied a data-driven approach to identify and mitigate risks, streamline processes, and improve overall efficiency in handling ACH transactions.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD05-2026
Skills
- MS Excel
- Microsoft office
- Tableau
- Time management
- Problem resolution
- Client onboarding
- Operational Efficiency & Process Improvement
- Verbal and written communication
- Process change & implementation
- Risk Identification & Mitigation Strategies
- Cross-Functional Team Collaboration
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Senior Change Implementation Coordinator
Wells Fargo
10.2023 - Current
Treasury Management Project Specialist
Triumph Financial
10.2022 - 10.2023
Treasury Management Specialist
Harland Clarke (Vericast)
07.2022 - 10.2022
Treasury Management Support Analyst
Atlantic Capital Bank
07.2021 - 12.2021
Treasury Fulfillment & Service Specialist
Bank Of America
10.2020 - 07.2021
Senior ACH Operations Analyst
Bank Of America
07.2018 - 10.2020
Bachelor of Science - Finance
University of Maryland Global Campus