Kahele Loo
Waimea
Summary
With a proven track record at KNI Trucking and Services LLC, I excel in office management and customer service, significantly enhancing operational efficiency and client satisfaction. Experience in account reconciliation and adept at fostering professional relationships, my approach has consistently resulted in balanced budgets and positive customer interactions.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
KNI Trucking and Services LLC
11.2017 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled bid requests and invoicing
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Filed paperwork and Invoices
- Handled minor tax duties
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Pharmacy Technician
Foodland Pharmacy
10.2005 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Front Desk Receptionist
Hilo Hawaiian Hotel
03.2004 - 05.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Pharmacy Technician Certification -
Thompson Education
Online05-2004
High School Diploma -
Hilo High School
Hilo, HI05-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Scheduling
Timeline
Office Manager
KNI Trucking and Services LLC
11.2017 - Current
Pharmacy Technician
Foodland Pharmacy
10.2005 - 04.2022
Front Desk Receptionist
Hilo Hawaiian Hotel
03.2004 - 05.2005
Pharmacy Technician Certification -
Thompson Education
High School Diploma -
Hilo High School
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