Kaheryne Lancaster

Manages the day to day operations of a retail store, directs and oversees all store functions.

• Second in charge in the absence of Manager to look into staff related matters.
• Managed daily operations of the store, including opening and closing procedures
• Assisted in the development and implementation of sales strategies and promotions to increase revenue
• Monitored inventory levels and placed orders to ensure adequate stock and minimize losses
• Supervised and trained a team of 10+ employees, including scheduling and performance evaluations
• Collaborated with the Store Manager to create and maintain visual merchandising displays for promotional and seasonal activies e.g. Semi-annual Sale, Candle Day, End of Season
• Resolved customer complaints and inquiries in a timely and professional manner
• Assisted with recruitment and onboarding of new employees
• Participated in weekly meetings with upper management to discuss store performance and goals
• Trained and mentored team members to provide excellent customer service and promote upselling techniques.
• Maintained a clean and organized store environment, ensuring all safety and sanitation standards were met

• Managed a team of 10 employees in a fastpaced retail environment
• Trained and mentored new team members to ensure efficient and effective work practices
• Created and implemented schedules to ensure adequate coverage and productivity
• Conducted performance evaluations and provided feedback for team members
• Resolved customer complaints and maintained high levels of customer satisfaction
• Enforced company policies and procedures to maintain a safe and positive work environment
• Conducted inventory management and ordering to maintain appropriate stock levels
• Monitored and tracked team's performance metrics and took action to improve results

• Developed and implemented operational processes to improve overall brand performance and optimize resources
• Conducted regular audits to ensure compliance with brand standards and guidelines
• Monitored and tracked key performance indicators, providing regular reports and insights to upper management
• Identified and resolved any issues or roadblocks in brand operations, maintaining a high level of quality and efficiency.

• Assisted in daily operations by coordinating and managing schedules, meetings, and appointments for the team
• Maintained and organized office supplies and inventory, ensuring timely restocking and cost efficiency
• Prepared and presented reports and presentations for senior management, highlighting key performance indicators and areas for improvement
• Responded to client inquiries and requests in a timely and professional manner, providing exceptional customer service
• Managed and updated databases and files, maintaining accurate records and confidential information
• Assisted with budget tracking and expense management, ensuring compliance with company policies and procedures
• Contributed to the planning and execution of company events and meetings, ensuring smooth logistics and organization
• Proactively identified and resolved any operational issues or challenges, implementing solutions to improve overall efficiency and productivity.

• Managed and supervised a team of sales associates
• Responsible for opening and closing the store
• Ensured the store was properly stocked and merchandised
• Provided excellent customer service and resolved any customer complaints or issues
• Trained new employees on store policies and procedures
• Handled cash and credit card transactions accurately and efficiently
• Conducted inventory counts and placed orders for replenishment
• Implemented sales strategies to meet and exceed sales goals
• Collaborated with store manager to create and execute promotional events
• Maintained a clean and organized store environment
• Enforced loss prevention measures and monitored security procedures
• Assisted with scheduling and managing employee shift rotations