Bakahiah Smith
Lithonia,Georgia
Summary
Reliable and hardworking front office professional with strong experience in patient communication, scheduling, and cardiology office support. Known for staying calm under pressure, adapting quickly to new environments, and maintaining long-term commitment to every workplace. Brings a proven track record of excellent customer service, leadership, problem-solving, and the ability to handle high-volume, fast-paced settings with professionalism and care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Current Doctor’s Office
01.2020 - Current
- Managed patient scheduling, check-ins, confirmations, and follow-up communication to ensure smooth office flow.
- Processed test results accurately and communicated results to patients promptly.
- Maintained professionalism and calm communication during high-volume and high-pressure situations.
- Supported providers with administrative and clerical duties to optimize efficiency.
- Utilized EMR systems (Athena, ECW, EPIC) for accurate documentation and record keeping.
Front Office Assistant
Decatur Pediatric Group
01.2018 - 01.2020
- Assisted pediatric patients and families with scheduling, check-ins, and questions regarding care.
- Maintained clear communication with families while supporting fast-paced pediatric workflows.
- Prepared charts, organized patient records, and ensured documentation accuracy.
- Helped providers with front office tasks to maintain efficient operations and patient satisfaction.
Assistant Manager
Domino’s Pizza
01.2015 - 01.2018
- Supervised daily store operations and supported team members during busy shifts.
- Provided excellent customer service in a fast-paced environment.
- Managed cash handling, order accuracy, and problem resolution professionally.
- Developed leadership, multitasking, and communication skills early in career.
- Built reliability, a strong work ethic, and the ability to remain calm under pressure.
Education
High School Diploma - Sonography / Continuing Education
South College
12.2025
Skills
- Patient communication & scheduling
- EMR systems (Athena, ECW, EPIC)
- Typing & keyboard proficiency
- Conflict resolution & customer service
- Leadership & team support
- High-volume, fast-paced office experience
- Adaptable & dependable under pressure
- Strong organizational & multitasking skills
- Telephone skills
- Appointment scheduling
Certification
BLS, CPR
Timeline
Front Office Receptionist
Current Doctor’s Office
01.2020 - Current
Front Office Assistant
Decatur Pediatric Group
01.2018 - 01.2020
Assistant Manager
Domino’s Pizza
01.2015 - 01.2018
High School Diploma - Sonography / Continuing Education
South College