Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahiem Mayo

Jamaica,NY

Summary

Motivated Floor Supervisor with successful retail background and good personnel management abilities. Enhances customer satisfaction and team performance with skilled management of front-line operations. Expertly handles personnel conflicts and keeps team members focused on performance goals.

Overview

8
8
years of professional experience

Work History

Graphic Designer

Freelancer
10.2023 - Current
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.

Stock Associate

Armani Exchange
06.2021 - 10.2023
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Disposed of expired and overripe items to eliminate health risks.
  • Served customers to boost revenue and improve retention rates.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Checked out customers by processing payments and bagging items.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Client Advisor

Armani Exchange
06.2021 - 10.2023
  • Created and developed presentations on financial services to groups to attract new clients.
  • Recommended strategies to assist clients in achieving financial goals and objectives.
  • Contacted prospective customers to present information and explain available services.
  • Maintained customer and client databases and updated databases periodically.

Sales Associate

Vans Off The Wall
08.2017 - 12.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 50+ customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.

Floor Supervisor

Vans Off The Wall
08.2017 - 12.2020
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

Server

Buffalo Wild Wings
04.2016 - 08.2017
  • Organize inventory
  • Creative thinking
  • Manage employees
  • Quick Thinking
  • Retail operations
  • Retail space planning
  • Plan sales
  • Interpersonal conflict resolution
  • Safety monitoring
  • Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
  • Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products
  • Trained and mentored employees to boost individual and team performance
  • Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
  • Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
  • Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
  • Increased sales 15% over previous year by responding to consumer demand and motivating team to provide excellent customer service
  • Upheld high sanitation and safety standards while delivering and serving food
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Greeted all guests with smile and friendly greeting
  • Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
  • Fostered fun atmosphere and family-style work environment
  • Picked up trash and removed spills promptly to keep dining area fresh and inviting
  • Trained new servers in restaurant procedures and customer service standards.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.

Busser

Buffalo Wild Wings
04.2016 - 08.2017
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of linens and trays and restocked low items.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Monitored tables for guest needs and customer service opportunities.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.

Education

Associate of Arts - Commercial Design

Nassau Community College
Garden City, Volunteer, South Hempstead, NY
06.2022

Skills

  • Client interaction
  • Cash Handling
  • Cash withdrawal handling
  • Database documentation
  • Mentoring and training
  • Dispute mediation
  • Merchandising knowledge
  • Excellent communication skills
  • Outgoing personality
  • Negotiation Tactics
  • Listening skills
  • Strategic planning
  • Written and oral communication skills
  • Product Sales
  • Team player mentality
  • Reliable and punctual
  • Customer- and service-oriented
  • Retail merchandising expertise
  • Excellent interpersonal communications
  • Social media proficiency
  • Product displays
  • Quick thinking

Timeline

Graphic Designer

Freelancer
10.2023 - Current

Stock Associate

Armani Exchange
06.2021 - 10.2023

Client Advisor

Armani Exchange
06.2021 - 10.2023

Sales Associate

Vans Off The Wall
08.2017 - 12.2020

Floor Supervisor

Vans Off The Wall
08.2017 - 12.2020

Server

Buffalo Wild Wings
04.2016 - 08.2017

Busser

Buffalo Wild Wings
04.2016 - 08.2017

Associate of Arts - Commercial Design

Nassau Community College

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Kahiem Mayo