Michael Kahi Rodrigues
Santa Maria,CA
Summary
Proven Assistant Manager with a track record of enhancing operations and customer satisfaction. Skilled in operations management and team motivation, adept at implementing marketing tactics to exceed performance goals. Successfully managed inventory, improved service quality, and fostered positive customer relations, demonstrating a strong product and service knowledge.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Mochill Donuts and Coffee
03.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Gym Receptionist
Westmont College
09.2018 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Front Office Clerk
New Leaf Staffing
06.2018 - 09.2018
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Kinesiology
Westmont College
Santa Barbara, CA05-2022
Skills
- Operations Management
- Marketing tactics
- Product and service knowledge
- Sales monitoring
- Project Management
- Team motivation
- Meeting facilitation
Timeline
Assistant Manager
Mochill Donuts and Coffee
03.2023 - 10.2024
Gym Receptionist
Westmont College
09.2018 - 05.2022
Front Office Clerk
New Leaf Staffing
06.2018 - 09.2018
Bachelor of Arts - Kinesiology
Westmont College
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