Dedicated Worker with excellent experience in customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Security Officer/ Front Desk Receptionist
Allied Universal Security Services
Los Angeles, CA
09.2021 - Current
021 -
PRESENT
Access control; signing in and approving or declining elevator access to guest, vendors, and contractors
Answering any questions guests may have to the best of my ability
Handling any calls at desk
Oversee and patrol premises to prevent and detect signs of intrusion while screening individuals to prevent passage of prohibited articles into restricted areas
Manage all physical security operations such as scheduling security personnel and updating senior management regarding security related concerns
Implement best practices, security systems, technology, and equipment which reduced safety incidents by 50%
Perform foot patrol and implement effective security measures to ensure the safety of 1500 visitors on a daily basis
Inspect all safety disturbance cases and respond to security alarms on time to ensure 100% resolution of all situations without any escalation
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Coordinated pick-up and delivery of express mail services.
Trained new team members on company procedures, customer service and issue resolution.
Transcribed phone messages and relayed to appropriate personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Recorded incident reports with detailed accounts of occurrences.
Supervised grounds, employee entrances and exits and security officers on duty.
CREW MEMBER
McDonald's
Garden Grove, CA
05.2018 - 09.2019
Greeting customers with a smile
Taking accurate food orders
Preparing and cooking orders
Restaurant cleanliness
Collecting money from customers for their orders and processing payment using electronic devices or cash registers
CARE GIVER, IHH S; IN GL EW O O D , CA L IFO RNIA 201 9 -2 021
Performed light housekeeping duties, including cleaning and meal preparation
Assisted patients with bathing, clothing, feeding, and exercise to promote mental alertness
Followed care plan, home regulations, and implemented consistent safety practices
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Addressed guest needs, questions or concerns to create optimum experience onboard.
Trained new team members on procedures, customer service and sales techniques.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Operated cash register to ring up final bill and process various forms of payment.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Call Center
Allied Health
Anaheim, CA
06.2020 - 10.2021
Resolved concerns with products or services to help with retention and drive sales.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Sought out extra training opportunities to enhance customer relationship management abilities.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Care Giver
Ihhs
Inglewood , CA
10.2020 - Current
Built strong relationships with clients to deliver emotional support and companionship.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.