Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahla Poyser

Colorado Springs,CO

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

19
19
years of professional experience

Work History

General Manager

L.E. Beauty
10.2022 - Current
  • Currently managing 2 locations in Colorado
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Responsible for improving efficiency and increasing departmental profits while managing company's overall operations
  • Oversee several elements in business, including hiring staff, operating budgets, and launching price promotions that could attract more customers
  • Develop strategic plan for optimized productivity
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing highly motivational work environment, and implementing innovative changes
  • Adhere to company standards for excellence and quality
  • Seek out opportunities for expansion and growth by developing new business relationships
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas
  • Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
  • Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
  • Maintain project timelines to ensure tasks are accomplished effectively
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Delegate responsibilities to best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Resolve internal staff conflicts efficiently and to mutual benefit of all involved
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Reduced operational risks while organizing data to forecast performance trends.

Digital Omni-Manager

Walmart
10.2019 - 05.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Department Manager

Walmart
09.2019 - 05.2020
  • Increased online sales by developing and implementing targeted ecommerce marketing strategies.
  • Developed KPIs to measure success of digital marketing initiatives while continually refining strategies based on results achieved.
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
  • Supervised team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Line Leader

Footlocker Distribution Center
05.2017 - 05.2019
  • Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
  • Improved product quality with thorough inspections and adherence to established standards.
  • Boosted employee morale, recognizing individual achievements and fostering positive work environment.
  • Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
  • Managed conflict resolution among team members, maintaining cohesive work environment conducive to productivity.
  • Conducted ongoing evaluations of employee performance, identifying areas for growth and providing support as needed.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Facilitated strong relationships between line leader team and other departments within organization to promote collaboration.
  • Ensured compliance with industry regulations by staying up to date on changes affecting our operations and modifying processes accordingly.
  • Monitored product quality to achieve superior quality reputation.
  • Tracked material orders and deliveries in accordance with company procedures.

Printer Operator

Crazy Shirts
03.2016 - 05.2017
  • Enhanced print quality by performing routine equipment maintenance and calibrating color profiles.
  • Increased production efficiency by streamlining workflows and implementing time-saving techniques.
  • Conducted thorough quality checks on printed materials, ensuring accuracy and consistency across all jobs.
  • Cleared paper jams and replaced toner to maximize equipment efficiency.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Promptly removed completed loads from press.
  • Set up and operated printing press machines.
  • Consistently met tight deadlines under pressure while maintaining exceptional attention to detail throughout each project''s lifecycle.

Line Leader

Freudenburg Filtration Technologies
03.2010 - 05.2015
  • Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Optimized resource allocation by closely monitoring inventory levels and adjusting supply orders accordingly.
  • Streamlined workflow by reallocating tasks based on individual skillsets and capacity.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.

Assistant Manager/General Manager of Operations

Sonic Drive-in
02.2005 - 03.2010
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.

Education

Associate of Applied Science in Nursing -

Brown Mackie College
Hopkinsville, KY
01.2008

High school diploma -

Christian County High School
Hopkinsville, KY
05.2005

Skills

  • Workflow Planning
  • Business Administration
  • Schedule Management
  • Expense Control
  • Distribution Management
  • Vendor Sourcing
  • P&L Management
  • Staff Training and Development
  • Purchasing
  • Inventory Control
  • Labor Cost Controls
  • MRP and ERP systems
  • Customer Relations
  • Human Resources
  • Employee Scheduling
  • Deadline-oriented
  • Restaurant Experience
  • Analysis Skills
  • Warehouse Management
  • Merchandising
  • Materials Handling
  • Customer service
  • Retail sales
  • Warehouse management
  • Team management
  • E-commerce
  • Analysis skills
  • Supervising experience
  • Store management
  • Manufacturing
  • Financial analysis

Timeline

General Manager

L.E. Beauty
10.2022 - Current

Digital Omni-Manager

Walmart
10.2019 - 05.2022

Department Manager

Walmart
09.2019 - 05.2020

Line Leader

Footlocker Distribution Center
05.2017 - 05.2019

Printer Operator

Crazy Shirts
03.2016 - 05.2017

Line Leader

Freudenburg Filtration Technologies
03.2010 - 05.2015

Assistant Manager/General Manager of Operations

Sonic Drive-in
02.2005 - 03.2010

Associate of Applied Science in Nursing -

Brown Mackie College

High school diploma -

Christian County High School

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Kahla Poyser