Kahlema Sankey
Sales Associate
Troy,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Associate
Trader Joe's
New York, NY
08.2017 - Current
- Assisted customers by answering questions and fulfilling requests.
- Kept front check out area clean and organized for efficient service.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed payments and returns with accuracy and efficiency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Balanced and organized cash register by handling cash, counting change.
- Maintained clean sales floor and straightened and faced merchandise.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Handled in-store purchase payment processing with cash and credit cards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Alerted customers to upcoming sales events and promotions.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Supported promotional plans by updating signage with price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Completed regular cycle counts and inventory audits.
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
Hudson Valley Community College
Troy, NY 03.2019 - Current
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Skills
Product and service sales
Cash Handling
Microsoft applications proficiency
Cash register operation
Organization
Good listening skills
Leadership
Self-motivated professional
Training & Development
Interpersonal Communication
Analytical skills
Good telephone etiquette
Supervision
Sales expertise
Timeline
Associate of Science - Pharmacy (Pre-Pharmacy)
Hudson Valley Community College
03.2019 - Current
Retail Sales Associate
Trader Joe's
08.2017 - Current