Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kahlen Phifer

Palm Harbor,FL

Summary

Dependable Team Member with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Panera
Oldsmar, FL
09.2021 - 11.2024
  • Processed and retrieved customer special orders.
  • Built and maintained working relationships with peers and upper management.
  • Greeted customers upon entering the store with friendly demeanor.
  • Monitored expiration dates on food items for freshness assurance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Answered phone calls regarding inquiries about products or services.
  • Operated cash registers to process payments from customers.
  • Completed day-to-day duties accurately and efficiently.

Team Member

Astro Skate
Palm Harbor, FL
01.2022 - 08.2024
  • Processed and retrieved customer special orders.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer issues promptly in a professional manner.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Provided customer service support to ensure satisfaction.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Participated in training sessions for new employees when needed.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.
  • Assisted customers with product selection and ordering process.
  • Rotated through series of different stations based on team needs.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Operated cash registers to process payments from customers.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.

Restaurant Hostess

Crown and Bull
Dunedin, FL
01.2023 - 09.2023
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided menus and answered questions about menu items and specials.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones promptly to record and confirm reservations.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Managed reservations, waitlists, and special requests for large parties.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Took reservations from patrons by phone or online.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Notified server after seating parties in section to facilitate prompt service.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took beverage orders and served drinks during peak meal times.
  • Assigned patrons to suitable tables according to server rotation.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Greeted customers and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered telephone to provide dining information and take reservations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Accepted payments from guests for dine-in and take-out foods.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Spoke with patrons to drive satisfaction with food and service.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Received and recorded patrons' dining reservations.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Directed patrons to lounges and waiting areas.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped service staff handle demand by distributing food and beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered 5-15 calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Team Member

Pats Pianettos
Oldsmar, FL
08.2022 - 11.2022
  • Processed and retrieved customer special orders.
  • Built and maintained working relationships with peers and upper management.
  • Greeted customers upon entering the store with friendly demeanor.
  • Monitored expiration dates on food items for freshness assurance.
  • Upheld high standards of productivity and quality in operations.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Provided customer service support to ensure satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Addressed customer needs, responding to specific requests.
  • Collaborated with team members to maximize productivity and efficiency.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Identified needs of customers promptly and efficiently.
  • Rotated through series of different stations based on team needs.
  • Maintained a clean and organized work area throughout shift.

Education

High School Diploma -

Palm Harbor University High School
Palm Harbor, FL
05-2023

Skills

  • Cleaning
  • Customer Service
  • Equipment Operation
  • Cash Handling
  • Complaint Resolution
  • Parts Labeling
  • Organizing Work Stations
  • Teamwork and Collaboration
  • Goal Setting and Achievement
  • Computer Skills
  • Flexible Schedule
  • Positive Attitude

Affiliations

  • Bringing puppy to the beach
  • swimming at Springs
  • Exploring nature

Certification

  • drivers license

Timeline

Restaurant Hostess

Crown and Bull
01.2023 - 09.2023

Team Member

Pats Pianettos
08.2022 - 11.2022

Team Member

Astro Skate
01.2022 - 08.2024

Team Member

Panera
09.2021 - 11.2024

High School Diploma -

Palm Harbor University High School

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Kahlen Phifer