Kahley Gavin
Hazel Crest,IL
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. I am skilled in clinical assessment and diagnosing mental and emotional health concerns. I also have training in developing and implementing treatment plans while providing counseling and therapy to help clients improve their quality of life in the best way they see fit.
Overview
6
6
years of professional experience
Work History
Mental Health Counseling Intern
Evergreen Coaching And Counseling
06.2023 - Current
- Met with clients weekly provide ongoing therapeutic treatment
- Performed clinical assessment interviews for state-wide Social Security disability clinics
- Supported clients in overcoming personal challenges by employing evidence-based therapeutic techniques.
- Guided clients in effective therapeutic exercises integrated with Dialectical Behavior Therapy (DBT).
- Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
- Provided crisis intervention services, effectively de-escalating tense situations and connecting clients with appropriate resources.
- Educated families on coping strategies, establishing a strong support network for clients outside of therapy sessions.
- Implemented creative therapeutic interventions tailored to individual client needs, promoting positive change and personal growth.
- Increased client engagement through skillful application of active listening and communication techniques.
Training Supervisor
Univeristy of Illinois Foundation
08.2021 - Current
- Conducted training for over 200 incoming student-employees
- Developed a training system to effectively train large classes
- Gave daily personalized feedback to callers in order to improve job performance
- Designed new training material during my first year in this position
Telemarketer
Univeristy of Illinois Foundation
08.2018 - 01.2021
- Actively listened to customer to overcome objections using friendly, persuasive strategies
- Made an average of 100 outbound calls per day
- Resolved conflict and negotiated mutually beneficial agreements between parties
- Trained multiple incoming co-workers in my role as a Team Captain
- Raised close to 20,000 in one year
Education
Masters in Counseling Psychology - Counseling Psychology
University of Illinois At Champaign
05.2024
Bachelors in Clinical Psychology - Clinical Psychology
University of Illinois At Champaign
01.2022
Skills
- Excellent customer service
- Effective Communication
- Active Listening
- Skilled in Intake Interviewing
- Professional phone demeanor
- Conflict resolution
- Oral and written communication
- Empathy and Compassion
- Persistence
- Solution-Focused Therapy
Licences
Licensed Profession Counselor (LPC) | State of Illinois | Expected: April 2024
Timeline
Mental Health Counseling Intern
Evergreen Coaching And Counseling
06.2023 - Current
Training Supervisor
Univeristy of Illinois Foundation
08.2021 - Current
Telemarketer
Univeristy of Illinois Foundation
08.2018 - 01.2021
Masters in Counseling Psychology - Counseling Psychology
University of Illinois At Champaign
Bachelors in Clinical Psychology - Clinical Psychology
University of Illinois At Champaign
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