Kahleya Bowman

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Served high customer volumes during special events, nights, and weekends.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Helped management plan and serve bar menu exceeding customer expectations.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Kept bar presentable and well-stocked to meet customer needs.
• Obtained cash bank and stocked service bar to prepare for operation.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Increased profit by streamlining operations.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Checked guests' identification before serving alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.